L4 Technical Project Manager - AI Delivery

Job Description:Key Responsibilities:

• Lead end-to-end delivery of complex software/AI projects, ensuring scope, timeline, and quality objectives are met.

• Manage project lifecycle: initiation, planning, execution, monitoring, and closure.

• Gather and analyze business requirements and map them to technical use cases.

• Collaborate with internal stakeholders, engineering, and customers to define project plans and deliverables.

• Oversee integrations with CRMs, APIs, and third-party platforms.

• Ensure smooth deployments on cloud environments, considering scalability, networking, and security.

• Conduct customer meetings, manage expectations, and handle change requests effectively.

• Proactively identify risks, issues, and dependencies, and drive resolution.

• Maintain project documentation, dashboards, and regular status reporting.

• Ensure customer satisfaction through clear communication, timely delivery, and issue resolution.

Requirements:

• 5+ years of project management experience in software or SaaS delivery.

• Proven experience managing complex, multi-stakeholder projects.

• Strong knowledge of CRM and API integration methods.

• Good understanding of cloud systems, architecture, networking, and deployment methodologies.

• Familiarity with AI/ML, NLP, or conversational AI concepts (preferred).

• Strong background in requirement gathering, mapping to business use cases, and delivery execution.

• Excellent time management, organizational, and communication skills.

• Strong problem-solving abilities and customer-focused mindset.

• Ability to manage customer interactions and change requests professionally.