PerkinElmer
Lab Equipment Service Engineer
- Compensation
- Not disclosed
- Location
- Boston, Massachusetts, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Industrial engineering
- Posted
Must have
- Associate degree in Applied Science, Electronics, Engineering Technology, Biology, Chemistry, or a related technical or scientific discipline; relevant military technical training and experience may a
- Demonstrated hands-on experience troubleshooting, repairing, maintaining, or servicing laboratory instruments, scientific equipment, medical or diagnostic equipment, or comparable technical systems.
- Ability to follow technical procedures, interpret service manuals and technical documentation, and use a structured approach to diagnose and resolve equipment issues.
- Strong mechanical and technical aptitude, problem-solving skills, and attention to detail.
- Ability to travel by vehicle, air, or other means of transportation as required by customer and territory needs.
- Valid driver's license and ability to maintain safe driving practices.
Nice to have
- Bachelor's degree in a scientific, engineering, or technical discipline.
- Two or more years of hands-on laboratory instrumentation, field service, equipment repair, or technical maintenance experience.
- Experience servicing analytical laboratory instruments, particularly high-performance liquid chromatography (HPLC) or ultra-high-performance liquid chromatography (UPLC) systems.
- Experience with temperature-controlled laboratory equipment, centrifuges, balances, plate washers, or other common laboratory instruments.
- Knowledge of instrument calibration, preventative maintenance, equipment qualification, and performance verification.
- Experience troubleshooting mechanical, electrical, electronic, fluidic, or other instrument subsystems.
- Manufacturer or vendor training or certification on laboratory, scientific, medical, or analytical instrumentation.
- Familiarity with instrument control software, diagnostic software, service management systems, and Microsoft 365 applications.
- Knowledge of laboratory safety practices and the ability to work safely in laboratory environments with potential electrical, chemical, radiological, or biological hazards.
- Strong customer service, communication, organization, and time management skills, with the ability to manage competing priorities and work independently in the field.
Full description
Summary
PerkinElmer helps scientists, researchers, and clinicians address critical challenges across science and healthcare. Our Service Engineers play an essential role in supporting laboratory productivity by ensuring scientific instruments operate safely, reliably, and efficiently.
As a Lab Equipment Service Engineer, you will perform hands-on installation, troubleshooting, repair, and maintenance of laboratory instruments at customer sites. You will work directly with laboratory personnel to diagnose equipment issues, minimize downtime, and keep critical laboratory operations running smoothly.
This role is ideal for a technically minded professional with experience servicing, repairing, or maintaining laboratory instruments, scientific equipment, or other complex electromechanical systems. Success requires strong troubleshooting skills, attention to detail, a customer-focused approach, and the ability to work independently in a field-based environment.
Key ResponsibilitiesInstrument Service, Repair & Maintenance
- Install, troubleshoot, repair and maintain PerkinElmer and applicable third-party laboratory instruments at customer sites.
- Perform scheduled preventative maintenance and unscheduled corrective repairs to ensure instruments operate safely and meet established performance specifications.
- Diagnose mechanical, electrical, electronic, and instrument performance issues using technical documentation, service manuals, diagnostic tools, and established troubleshooting procedures.
- Perform instrument inspections, calibrations and operational checks as required for supported equipment.
- Respond to customer service requests within established timelines, prioritizing equipment issues to minimize downtime and disruption to laboratory operations.
- Document service activities, troubleshooting findings, repairs, parts usage, and instrument status accurately in service management systems.
- Identify recurring equipment issues and communicate potential product quality concerns through established quality reporting processes.
- Complete required technical training and pursue additional product certifications to expand instrument knowledge and service capabilities.
Customer Support & Technical Communication
- Serve as a primary technical contact for customers during onsite service visits, providing professional, responsive, and effective support.
- Explain equipment issues, recommended repairs, maintenance requirements, and instrument operation in a clear, customer-friendly manner.
- Provide customer familiarization and basic instruction on instrument operation, routine maintenance, and appropriate equipment care.
- Work with laboratory personnel to understand instrument applications, workflows, and operational needs.