Lab IT Support Engineer
Supports a global lab IT environment of ~5,000 PCs: troubleshooting desktops and laboratory instruments, imaging/onboarding and decommissioning computers, implementing validated data backups on lab equipment, and helping scientists with incidents and access. Core tech: desktop support, networking (VLANs, OSI), Active Directory, ServiceNow, GxP.
- Compensation
- Not disclosed
- Location
- Collegeville, Pennsylvania, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 7+ years
- Category
- It support
- Posted
Skills
Must have
- 7 years of experience
- Outstanding computer troubleshooting skills, from device connectivity to laboratory software issues
- End-user Computing or Desktop Support background
- Understanding of hardware components and networking concepts (topology, VLANs, static/dynamic IPs, subnetting, IT/OT networks, basic firewalls)
- Familiarity with the OSI model and troubleshooting different network layers
- Knowledge of Active Directory
- D2D and/or project support experience
- AGILE ways of working
- Background with computer security
- Implement validated data backup solutions on laboratory analytical equipment (GxP and non-GxP)
- Support scientists in incident management, user support, coaching, and access management
- Testing and validation of computer software, including writing technical documentation
- Familiarity with ticketing systems such as ServiceNow
Nice to have
- Previous experience with validated systems (GxP)
- Microsoft Excel skills
- In-depth knowledge of Microsoft OS including iOS and Linux
Full description
Lab IT Support Engineer needs 7 years of experience
Lab IT Support Engineer requires:
Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity to laboratory software issues.
Background with End-user Computing or Desktop Support skills essential.
Break/Fix consists of 80% of a Lab Engineers workload.
Understanding of hardware components and networking concepts, such as network topography, VLANs, static/dynamic IPs, subnetting, IT/OT networks, and basic understanding of firewalls.
Familiarity with the OSI model and ability to troubleshoot different network layers.
Knowledge and understanding of Active Directory required.
D2D and/or project support.
AGILE ways of working necessary.
Background with computer security.
Previous experience with validated systems (GxP) a plus.
Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP).
Support for scientists in incident management, user support and coaching, and access management.
Lab IT Support Engineer, Desktop Management - Infrastructure Services (IS), laboratory software issues, VLAN, Static/Dynamic IP, Active Directory, AGILE, Laboratory analytical equipment, ServiceNow
Testing and validation of computer software (complete tests in different environments, writing technical documentation).
Familiar with ticketing systems such as ServiceNow.
Microsoft Excel skills a plus.
In-depth knowledge in Microsoft OS including iOS and Linux a plus.
Lab IT Support Engineer duties:
Assist in maintaining existing computer infrastructure of 5000 PCs globally.
Image/onboard new computers into the domain and onto the network, and decommission them.
Secure and protect new and existing hardware.
Consult with the business as they require assistance with their equipment.
Troubleshoot and implement data flows for scientific instruments.