Lead Analyst Loyalty FP&A

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

In this Loyalty FP&A Lead role you will be a part of a dynamic, international and fast-paced team, working in the scope of the Marketplace department. This position is based in Amsterdam, NL and will report to the Senior Manager of FP&A, Marketplace.

This position offers the opportunity to drive financial decision making within Booking.com. You will be required to provide strong financial and analytical support to your business unit (BU) or department’s stakeholders. You will have to bridge what the data tell you and how that could help decision-making on a wide array of topics. You will be supporting the planning and forecasting cycles for both financial and operational business metrics. This includes revenues, expenses and other important KPIs; it also includes non-financial metrics and driver metrics of performance. You will also be involved in reporting versus budget and forecast and support on ad-hoc analyses whenever there is a need from the business.

The FP&A Lead, Loyalty role, is an individual contributor and will be responsible for the following: (1) Serve as the dedicated finance business partner to the Loyalty Team. (2) Own short- and long-term financial modeling, reporting and business case construction for various loyalty initiatives and programs, (3) Collaborate across multiple Business and Finance departments to guarantee that diverse operational aspects are thoroughly integrated into the financials, and (4) Lead and direct ad hoc projects on an as-needed basis.

Due to the continuous evolution of the organization, the tasks and duties of this role will evolve over time. You will be keen to develop and grow within the role and challenge yourself to take on additional projects and responsibilities as they present themselves. This role requires a dynamic and proactive person with strong analytical, communication, and stakeholder management skills.

Key Responsibilities

• Financial Modeling: Develop and maintain predictive financial models to assess the impact of tier changes, reward pricing, and partner promotions on program profitability and customer lifetime value (CLTV)

• Campaign & Promotional ROI: Lead Post-Implementation Reviews (PIRs) on promotional campaigns, tier changes, and bonus offers to determine incremental margin impact and ROI.

• Budgeting & Forecasting: Coordinate the annual budgeting, periodic forecasting processes as well as weekly estimates for loyalty operations and program funding