Hotfoot
Lead Application Support Engineer / Sr. Application Support Engineer
Production/application support role in Chennai: leading a team that resolves customer support issues within SLA, monitors logs for root cause, automates manual tasks, and coordinates software releases with the dev team. Core stack is Linux, SQL/Oracle/MySQL, shell scripting, Java, and web-layer tools like Nginx, Tomcat, and JBoss, with functional knowledge of Loan Origination Systems.
- Compensation
- Not disclosed
- Location
- Chennai
- Work setup
- Onsite
- Seniority
- Lead
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- 5-10 years of experience (per title/listing)
- Knowledge of OS Linux (RHEL 6+) and Windows
- Deep knowledge of SQL queries
- Deep knowledge of shell scripting (Linux), parsing, scheduling, port forwarding
- Knowledge of log monitoring and correlation to deployment issues
- Functional knowledge of Loan Origination Systems
- Hands-on experience with Java, Oracle, SQL, MySQL and performance tuning
- Knowledge of patch deployments and app/web layer configurations (Nginx, Apache Tomcat, JBoss)
- Knowledge of SDLC
- Excellent written and verbal communication
- Good analytical and problem-solving abilities
- Good team player with ability to deliver
Full description
Roles and Responsibilities: -
- As a production support engineer, you would be responsible for your team - for resolving the production support issues within a given SLA.
- Build functional knowledge of the system under support and ensure effective troubleshooting of support tickets raised by the customer.
- Build a knowledge base of issues and effective fixes for the same.
- Responsible for identifying issues that require permanent code fixes and ensure tracking of the same till delivery from the implementation team.
- Responding to incidents and coordinating with the infrastructure, network and other teams to resolve issues.
- Responsible for monitoring and responding to open tickets submitted through an incident management system.
- Keeping a record of configuration changes and scheduling application updates.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
- Develop scripts and work with a team to automate repeatable manual tasks.
- Responsible for troubleshooting and resolving application or infrastructure issues.
- Proactively monitor logs to identify RCA of issues.
Skills Required: -
- Knowledge of OS Linux (RHEL 6+ ) and Windows .
- Deep Knowledge of SQL Queries
- Deep Knowledge of Shell Scripting (LINUX), parsing, scheduling, port forwarding etc.
- Knowledge of log monitoring and correlation to what is wrong with the deployment.
- Have functional knowledge of Loan Origination Systems.
- Hands on Experience on Java, Oracle, SQL, MySQL and performance tuning.
- Knowledge on Patch deployments and App/web layer configurations (Nginx,Apache tomcat , Jboss ) .
- Knowledge on SDLC
- Excellent written & verbal communication
- Good analytical and problem-solving abilities
- Good team player with the ability to deliver