Lead Business Analyst

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Product Delivery Business Analyst (Senior Manager) is responsible for leading and governing the delivery of product launches across multiple platforms. This role provides end-to-end oversight of product delivery activities, ensuring solutions are implemented on time, with quality, and in compliance with established governance and standards.As a people manager and senior delivery owner, you will lead the Product Delivery team, drive cross-functional alignment, and be accountable for delivery outcomes across the product lifecycle, including post-launch activities. You will also contribute to strategic and ad-hoc initiatives that strengthen delivery capability and organisational effectiveness. You will report to the Head, Product Delivery and work closely with stakeholders across business, technology, and operations to achieve delivery, quality, and compliance KPIs.

Job Descriptions:

Delivery Leadership & Governance

• Lead and oversee end-to-end delivery of new product launch initiatives, including post-launch activities, ensuring timely implementation and high-quality outcomes.

• Establish delivery plans, milestones, and priorities to meet business and regulatory commitments.

• Provide delivery governance by proactively identifying, managing, and escalating risks, issues, and dependencies.

• Ensure alignment between business objectives, delivery scope, and execution plans.

Stakeholder & Solution Leadership

• Drive discussions with stakeholders to define product scope, requirements, and delivery approach.

• Propose and evaluate solution options that balance business objectives, operational needs, and system constraints.

• Partner closely with Technology teams to assess solution trade-offs and feasibility.

• Collaborate with stakeholders to prioritise changes and manage scope to protect delivery timelines.

Business Analysis & Quality Oversight

• Provide oversight and direction on business requirements, business rules, and solution design.

• Analyse business rules to ensure alignment with product features, processing, and regulatory requirements.

• Review key delivery artefacts to ensure quality, consistency, and readiness for implementation.

Testing, Defect & Release Management

• Accountable for overall User Acceptance Testing (UAT) strategy, execution, and sign-off.

• Ensure test coverage adequately addresses business requirements and delivery risks.

• Oversee defect management, ensuring timely resolution and appropriate prioritisation.

• Drive accountability for defect management.

Implementation, Training & Post-Launch Assurance

• Ensure post-deployment verification is completed.

• Oversee the development and maintenance of SOPs, training materials, and user guides.

• Ensure stakeholders are adequately supported during and after product launches.

Continuous Improvement, Innovation & Governance

• Champion continuous improvement initiatives to enhance delivery effectiveness and efficiency.

• Ensure strict adherence to product launch SOPs and governance frameworks.

• Promote innovation while maintaining delivery discipline.

People Leadership & Capability Development

• Lead, coach, mentor, and empower the Product Delivery team to achieve delivery excellence.

• Set clear expectations, provide regular feedback, and support professional growth.

• Build a strong delivery culture focused on ownership, collaboration, and accountability.

• Support workforce planning, resource allocation, and succession planning.

Who We Are Looking For

Competencies & Leadership Attributes

• Strong delivery ownership and ability to lead complex, cross-functional initiatives.

• Confident decision-maker with strong stakeholder management and influencing skills.

• Strong facilitation, analytical, and problem-solving capabilities.

• Excellent verbal and written communication skills.

• Hands-on leader able to operate at execution levels.

Working Experience

• At least 7 years of relevant working experience in the insurance industry.

• Proven experience managing product delivery, projects, and senior stakeholders.

Education

• GCE ‘A’ Levels or equivalent, or relevant professional qualifications.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.