Lead Dairy Service Technician

Travel: 50 – 75% travel

Territory/Location: California & surrounding region

Pay Range: $34.00/hr - $39.00/hr

Founded in 1999, Specialty Herd Solutions is a fast-growing leader in the dairy industry, delivering comprehensive animal care through premium products, innovative equipment, and reliable bulk delivery. We are looking for a customer-focused professional who takes ownership, leads with integrity, and collaborates selflessly to support our clients' success.

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We are seeking a Lead Dairy Service Technician to join our team who will serve as the primary technical expert and on-site leader for system installations, maintenance, and troubleshooting. This role is responsible for leading complex installations, diagnosing advanced system issues, and ensuring high-quality execution of field work. The Lead Technician coaches and develops other technicians, drives consistency in field practices, and acts as a key liaison between field teams and other segments of the organization.

Essential Functions & Key Responsibilities

Field Operations & Installation Leadership

• Lead installation of footbath, fly spray, and integrated systems at customer sites
• Plan and execute complex installs, including plumbing, welding, electrical, and fabrication work
• Collaborate with builders, contractors, and dairy operations teams to develop facility layouts and installation plans, including footbaths, chemical rooms, utility systems, and other new construction or expansion projects
• Serve as on-site lead, coordinating work, assigning tasks, and ensuring timelines are met
• Ensure installations meet quality, safety, and design standards
• Modify system designs in the field based on site conditions and customer needs

Advanced Troubleshooting & Technical Expertise

• Diagnose and resolve complex mechanical, electrical, and system performance issues
• Troubleshoot SmartTank, SmartSight, Unified Controller, and integrated system components
• Analyze system performance (flow, pressure, electrical load, chemical usage) and implement improvements
• Identify root causes of recurring issues and implement long-term solutions
• Provide technical guidance to technicians and escalate issues when needed

Fabrication & System Design

• Perform advanced welding and fabrication, including custom builds (headers, downpipes, pods, exit lane modifications)
• Design and modify plumbing layouts (including pressure, flow, and system efficiency considerations)
• Support or design custom solutions for challenging installs
• Ensure structural integrity and durability of installed systems

Safety & Compliance Leadership

• Lead job site safety practices, ensuring compliance with PPE, vehicle safety, and regulatory requirements
• Conduct job hazard assessments and mitigate site risks proactively
• Ensure safe work practices around livestock and agricultural environments
• Coach team members on safety expectations and enforce standards

Team Leadership & Development

• Train, mentor, and coach Field Service Technicians (I–II)
• Provide real-time feedback and hands-on training during installs and service work
• Support onboarding of new technicians
• Reinforce best practices and standard operating procedures
• Promote teamwork, accountability, and continuous improvement
• Ability to lead a Planner Call/Meeting – navigate through SF to overview and discus Service Appts, Installs and Prioritize for a region

Systems & Documentation

• Ensure accurate and timely completion of work orders, service appointments, and inventory tracking in Salesforce
• Utilize SmartTank, SmartSight, and Unified controller data to diagnose issues and monitor system performance
• Support process improvements and provide feedback on tools, systems, and field practices

Inventory & Logistics

• Oversee truck inventory and job materials for accuracy and readiness
• Anticipate material needs for upcoming installs and complex jobs
• Work with operations to ensure proper material availability