Lead Developer - ServiceNow IRM
Hands-on lead role designing, building, and enhancing ServiceNow Integrated Risk Management (IRM) solutions for Anti-Financial Crime and Operational Risk & Controls — workflows, case management, integrations, and environment management — while technically leading the dev team in Agile. Core tech: ServiceNow IRM, Flow Designer, scripting, REST APIs, IntegrationHub.
- Compensation
- Not disclosed
- Location
- Bangalore North, India
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Not specified
- Posted
Skills
Must have
- 8-12 years of experience
- Significant hands-on experience designing and developing ServiceNow IRM solutions
- Strong knowledge of ServiceNow IRM architecture, data structures, and workflow capabilities
- Practical experience across multiple IRM areas (Risk, Policy & Compliance, Audit, Operational Risk, Regulatory Change, Business Continuity, Third-Party Risk)
- Experience configuring risk and control frameworks, assessments, indicators, issues, findings, and remediation actions
- Experience designing case management and workflow solutions within ServiceNow IRM
- Strong technical knowledge of Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, ACLs, ServiceNow tables and data models, notifications and approvals, Reporting and P
- Experience enhancing and supporting live, business-critical IRM workflows and designing new workflows
- Strong understanding of environment management, release management, and controlled deployment practices
- Experience reviewing and challenging third-party requirements, designs, and development outputs
- Experience leading developers and providing technical coaching within Agile delivery teams
- Ability to explain complex ServiceNow IRM capabilities and limitations to non-technical stakeholders
- Strong analytical, problem-solving, and production support skills
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – Risk and Compliance
Full description
Experience:8 -12 YearsRole: Lead Developer – ServiceNow IRM
Key Skills
ServiceNow IRM | Risk Management | GRC | Flow Designer | Business Rules | Script Includes | REST APIs | IntegrationHub | Performance Analytics | Case Management | Operational Risk | Risk & Controls | AFC | Agile | ServiceNow Development
Role Purpose
The Lead Developer – ServiceNow IRM will lead the technical design, development, configuration, and ongoing enhancement of ServiceNow Integrated Risk Management (IRM) solutions supporting Anti-Financial Crime (AFC) and Operational Risk & Controls capabilities.
This is a senior, hands-on development role requiring deep practical expertise across the ServiceNow IRM product suite, including risk, control, issue, action, assessment, evidence, case, and workflow management capabilities.
The role holder will enhance existing IRM workflows, design and implement new workflows, manage development environments, challenge third-party requirements and designs, and provide technical leadership to the wider development team.
Key Responsibilities
ServiceNow IRM Development
- Lead the design, configuration, and development of solutions using ServiceNow Integrated Risk Management.
- Remain hands-on across configuration, scripting, workflow design, testing, deployment, and production support.
- Build and enhance IRM capabilities covering:
- Risk identification and assessment
- Control definition, ownership, and testing
- Issues, findings, and remediation actions
- Operational events
- Evidence collection and attestation
- Policy and compliance workflows
- Case management
- Risk and control reporting
- Configure and extend IRM data models, records, forms, relationships, user experiences, assessment methodologies, indicators, scoring models, and control evaluation logic.
- Design workflows using Flow Designer, decision logic, approvals, tasks, notifications, escalations, and service-level controls.
- Develop dashboards, reports, and management information for AFC and Operational Risk & Controls stakeholders.
- Support integrations between ServiceNow IRM and upstream/downstream systems using REST APIs, IntegrationHub, and appropriate integration patterns.
- Diagnose and resolve defects, data issues, performance problems, and production incidents affecting IRM workflows.