Lead DevOps Engineer StarHub · Petaling Jaya · DevOps & Release Pay not stated 3w ago
Lead DevOps engineer at telco StarHub in Petaling Jaya, owning CI/CD pipelines (Jenkins/GitLab CI, GitOps), Kubernetes platforms (EKS/OpenShift), AWS infrastructure as code, observability, and SRE practices for mission-critical charging, billing, and network-activation systems. Requires telco domain knowledge, Java/Spring Boot, Terraform, and production incident leadership.
- Compensation
- Not disclosed
- Location
- Petaling Jaya, Malaysia
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Devops
- Posted
Skills
Must have
- Bachelor's degree in Computer Science, Software Engineering, Telecommunications, or related field
- 6+ years hands-on experience in DevOps, SRE, platform engineering, software engineering, or telco operations
- At least 2-3 years in a senior or technical leadership role
- Strong understanding of end-to-end telco flows across CRM, order management, charging, billing, mediation, and network systems
- Hands-on experience supporting production incidents, charging mismatches, reconciliation issues, revenue assurance, and high-severity escalations
- Strong proficiency in Java and Spring Boot with microservices-based and distributed architectures
- Good understanding of APIs, middleware, orchestration patterns, event-driven integrations, SOAP/REST services, and Kafka
- Familiarity with telco protocols and charging/network concepts such as Diameter, CAMEL, real-time rating, balance management, PCRF/PCF, and subscriber data management
- Deep understanding of scalability, reliability engineering, high availability, and operational governance
- Advanced hands-on experience with Kubernetes, preferably EKS and/or OpenShift, Helm, and container orchestration
- CI/CD platforms such as Jenkins or GitLab CI and GitOps practices
- AWS cloud services and cloud-native architecture
- Infrastructure as Code using Terraform and/or CloudFormation
- Observability tools such as Splunk, Grafana, Prometheus, CloudWatch, ELK, and alerting platforms
- Strong SQL skills with hands-on PostgreSQL administration, query analysis, and performance tuning
Full description
Role Mission
As a Lead DevOps Engineer at StarHub, you will own the end-to-end DevOps strategy, platform reliability, and release governance for mission-critical platforms. You will lead the design and evolution of CI/CD pipelines, Kubernetes platform architecture, cloud infrastructure, observability, and production operations practices that support high-volume telco customer journeys across charging, billing, and network activation.
This role requires strong working knowledge of end-to-end telco flows. You will work across engineering, operations, product, vendor, and business teams to ensure customer-impacting journeys are delivered safely, monitored effectively, and operated with a strong RCA and revenue-assurance mindset.
The role goes beyond execution. You will drive DevOps best practices, establish SRE capabilities, improve production stability, and guide engineers in delivering faster, safer, and more reliable platform changes across high-availability telco environments.
Responsibilities
- Drive DevOps strategy and operating model, CRM/OM, and charging-adjacent platforms, acting as the technical escalation point for complex production issues.
- Telco customer journeys across CRM, order orchestration, charging, billing, mediation, and network activation flows.
- Support and improve integrations with telco network and charging systems, mediation platforms, and external partner APIs.
- Lead design reviews and operational readiness for flow design, order orchestration, service activation, service modification, suspension, restoration, termination, and charging-triggered workflows.
- Support production incidents, charging mismatches, balance or rating defects, revenue leakage investigations, reconciliation gaps, and high-severity operational escalations.
- Architect and govern end-to-end CI/CD pipelines using Jenkins, Pipeline-as-Code, GitLab CI, and GitOps practices such as Argo CD or Flux, enabling safe and repeatable releases.
- Lead trunk-based development adoption, automated testing, quality gates, deployment validation, rollback controls, and release safety mechanisms across microservices.
- Design and operate multi-cluster Kubernetes platforms such as EKS and OpenShift, including networking, RBAC, scaling, resilience, workload standardization, and platform governance.
- Govern AWS cloud infrastructure and Infrastructure as Code using Terraform and/or CloudFormation, ensuring security, scalability, cost efficiency, and operational resilience.
- Apply SRE practices by defining SLOs/SLIs, improving reliability and performance, leading incident management, and driving structured root-cause analysis and problem management.
- Establish observability and operational excellence using Splunk, Prometheus, Grafana, CloudWatch, ELK, alerting, reconciliation dashboards, SLA monitoring, and on-call tooling.