Lead Engineer - Network Engineering

1. Role Purpose (1–3 lines): Leads enterprise network engineering & advanced operational support across routing, switching, WAN, LAN, wireless, SD-WAN and network security components to ensure high availability, optimized performance and secure network connectivity across customer and internal environments.

2. Key Responsibilities:

· Lead design, configuration, deployment and optimization of network infrastructure, routing policies and segmentation.

· Perform advanced troubleshooting, problem management, RCA, performance optimization and escalations handling.

· Support network upgrades, migrations, patching, software upgrades, capacity management and resilience improvements.

· Implement network security controls, ACLs, firewall policies, zero trust segmentation and access governance.

· Ensure end-to-end network observability, monitoring integration and proactive detection of performance degradation.

· Create and maintain network architecture documentation, operational runbooks and engineering standards.

· Provide technical SME support for new solutions / presales sizing and infra transformation initiatives.

3. Key Performance Indicators (KPIs):

· Network availability and performance SLA adherence

· MTTR & incident resolution effectiveness

· Network change success rate

· Network optimization gain metrics (latency, throughput, packet loss reduction)

· Control / policy compliance and standardization adoption

· Reduction in repeat network incidents