Lead Installation Technician

Position Summary

The Service Technician installs, services, and modifies Division 8 and Division 10 material including but not limited to commercial door openings, related hardware, bathroom partitions and accessories. This role performs onsite welding and repairs, delivers high-quality customer service, and represents the company professionally while working in a variety of field environments.

Duties and Responsibilities

• Install and service commercial steel frames, doors (steel/wood), hardware, and access control systems
• Install bathroom partitions and related division 10 accessories
• Perform onsite welding and metal modifications on doors and frames
• Troubleshoot, repair, and retrofit existing openings and components
• Complete service calls within scheduled timeframes with minimal disruption to customer sites
• Document work and update service requests accurately
• Communicate with Service Manager, Project Managers, Sales, and customers regarding job status or issues
• Maintain a clean, organized company vehicle and tools
• Follow all safety, PPE, OSHA, and company policies
• Assist in production shops and special projects when not onsite
• Participate in training and certification programs to expand product and industry knowledge
• Manage one install tech to work together as a two-man crew
• Work alongside other crews on large projects as project needs arise
• Responsible for self-punching projects and communicating site needs to installation manager

Qualifications

• High school diploma or equivalent with 2+ years of carpentry, metal, or service technician experience
• Welding and metal fabrication experience preferred
• Strong mechanical aptitude and troubleshooting skills
• Ability to read drawings and follow written, visual, and verbal instructions
• Ability to work independently and as part of a team
• Valid driver’s license, DOT certification, and insurability required
• Willingness to travel and work flexible hours, including evenings/weekends
• OSHA 10 preferred or obtained after hire, OSHA 30 required for lead
• Ability to lift 50 lbs overhead and meet physical demands of the role

GeneralBenefits: Medical and Dental Insurance, Vision, Life, and Disability Insurance, as well as Voluntary Benefits, HSA, FSA, and Employee contribution to 401k. *Employer match, up to 4%. PTO and paid Holidays.

Salary/Hourly: Full-Time, Non, Exempt, payment is based upon either a set hourly rate ($20-$25/hr) or an installer project incentive pool.

Hours: Standard Business Hours [unless otherwise communicated] This position requires periodic out-of-town travel for project work.