Lead Medical Assistant

Summary:

The Lead Medical Assistant will perform a wide range of duties in the medical office. Tasks primarily (although not limited to) involve assisting in examination and treatment of patients under the direction of a Physician, Physician Assistant and/or Family Nurse Practitioner. The Medical Assistant will have direct contact with patients and work closely with the front office staff, and will also provide front office support as needed. The Lead Medical Assistant reports to and is under the direction of the Lead Advanced Practice Provider.

Essential Duties and Responsibilities:

Under general supervision, the Lead Medical Assistant’s primary responsibilities include but are not limited to:

• Be responsible with clinicians for all aspects of facilities patient flow

• Support clinicians with medicine and laboratory results as directed

• Escort patients to the exam room, interview patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight and height, and records information on patients’ charts.

• Prepares treatment rooms for examination of patients.

• Inventories and orders medical supplies and materials.

• Review CHDP forms prior to submission

• Operates electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for tests.

• Gives injections or treatments, and performs routine laboratory tests.

• Keys data into computer to maintain office and patient records.

• Clean and disinfect exam rooms in accordance with OSHA guidelines.

• Sterilize and disinfect instruments in accordance with OSHA guidelines.

• Follow policy and procedures including universal precautions as defined by OSHA’s guidelines on Blood Borne Pathogens and Hazardous Materials standards.

• Practice good people skills to maintain good public relations with patients and with fellow co-workers.

• Maintain patient confidentiality in accordance to HIPAA guidelines.

• Attend and participate in required meetings, training and educational programs.

• Assure compliance when sending PCP letters and care plans

• Responsible for VFC coordination and ordering.

• Administer immunizations, document in eCW & CAIR

• Ensure that all logs, forms, records, and charts are complete, thorough, and accurate.

• Documents freezer & refrigerator temperature.

• Punctuality, regular and reliable attendance

• Performs other duties as directed, developed or assigned

Supervisory Responsibility: N/A

Qualification Requirements:

Education and/or Experience:

• 3+ years' experience as a medical assistant

• High school diploma or equivalency

• Medical Assistant Certification or EMT certification

• Basic CPR (BCLS) Certification

• Must have a positive attitude, be a team player, and be able to take directions from supervisor

• Understands and promote the mission, vision, and values of the health center both in the workplace and in the community

• Sensitivity to the needs and situation of multi-cultural population from a variety of income levels

• Ability to manage multiple tasks

• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients

• Experience in a medical office setting/FQHC setting

Language Skill:

• Must possess excellent organization, writing, and verbal skills

• English proficiency required; Spanish proficiency preferred

Reasoning ability:

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Equipment/Machinery: Fax machine, copier, computer, telephone, EHR system, sterilization equipment and other software and instruments as required.

Physical Demands: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand and walk or sit alternatively depending on specific needs of day. Estimate 50% of time is spent on feet and 50% sitting at desk and/or chairside.

• Have occasional need to perform the following physical activities: bend/stoop/squat, climb stairs, push or pull, reach above shoulders.

• Have occasional need to perform standing and walking activities.

• Constant need to perform the following physical activities: writing/typing, grasping/turning, finger dexterity.

• Lifting/carrying over 20 pounds occasionally. Lifting/carrying less than 10 pounds frequently.

• Vision requirements: constant need to complete forms, read reports, view computer screen. Frequent need to see small detail. Frequent need to see things clearly beyond arm's reach.

• Hearing requirements: constant need to communicate over telephone and in person.

Travel Requirements: Occasional need to utilize personal transportation to conduct site visits, and attend meetings. **May be required to travel to and work at other MCHWC locations.

Work Environment:

The noise level in the work environment is usually moderate.