Lead Medical Receptionist

Job Description:

Join Our Team as a Lead Medical Receptionist!

Are you a customer service-focused healthcare professional with strong leadership skills and a passion for creating exceptional patient experiences? We are seeking a Lead Medical Receptionist to serve as the face of our practice while providing day-to-day guidance and support to the front office team. This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment, enjoys mentoring others, and is committed to delivering outstanding service to patients, providers, and staff.

Key Responsibilities

Front Office Leadership

• Serve as the lead resource for front desk operations, providing guidance, training, and ongoing support to Medical Receptionists.
• Assist with onboarding new team members and ensuring adherence to established workflows, policies, and best practices.
• Promote a positive, collaborative work environment while helping resolve patient and staff concerns professionally and efficiently.
• Support management with scheduling coverage, workflow improvements, and front office performance initiatives.

Exceptional Patient Experience

• Welcome patients and visitors with professionalism and warmth, ensuring a positive first impression.
• Address patient questions and concerns while providing outstanding customer service and maintaining confidentiality.
• Foster a patient-centered environment that reflects the practice's commitment to quality care.

Administrative Excellence

• Oversee and assist with appointment scheduling, patient registration, insurance verification, copay collections, and check-in/check-out processes.
• Ensure timely and accurate completion of required patient documentation and office forms.
• Monitor front desk workflows to maximize efficiency and patient satisfaction.

Accurate Data & Records Management

• Maintain accurate patient records and demographic information within the electronic medical record system.
• Reconcile daily transactions and ensure proper handling of patient payments and documentation.
• Monitor front office processes to maintain compliance with organizational standards.

Professional Communication

• Answer incoming calls in a professional and courteous manner, triaging requests and directing inquiries appropriately.
• Communicate effectively with patients, providers, clinical staff, and external partners.
• Assist in resolving escalated patient concerns and service issues.

Office Operations Support

• Maintain adequate office supplies and support the smooth operation of the reception area.
• Assist with reports, correspondence, data entry, and special projects as assigned.
• Support continuous improvement efforts aimed at enhancing operational efficiency and patient satisfaction.

Additional Responsibilities

• Perform other duties as assigned to support the success of the practice and organization.
• Demonstrate flexibility and a willingness to assist across functions as needed.

Qualifications

Education

• High School Diploma or equivalent required.
• Additional coursework or training in healthcare administration or business operations preferred.

Experience

• Minimum of 2-3 years of medical receptionist or healthcare front office experience required.
• Previous leadership, lead, trainer, or supervisory experience preferred.
• Experience working in a physician practice or ambulatory healthcare setting strongly preferred.

Technical Skills

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience using Electronic Medical Record (EMR) systems; Allscripts experience preferred.
• Ability to learn and navigate multiple healthcare software applications.

Leadership & Interpersonal Skills

• Strong communication and customer service skills.
• Proven ability to lead by example, coach team members, and promote a positive work culture.
• Ability to effectively manage competing priorities in a fast-paced environment.

Organizational Skills

• Strong attention to detail and ability to maintain accuracy while multitasking.
• Excellent time management and problem-solving skills.
• Ability to work independently and make sound decisions within established guidelines.

Salary Range:Hourly Pay Range: $17.45-$23.27 hourly

Additional Compensation: Eligible for quarterly performance bonus based on individual and/or company performance

Benefits: Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)

Application Deadline: Open until filled. Applications will be reviewed on a rolling basis.

How to Apply: Apply via careers page at