Lead Patient Access Representative

General Description

The Patient Access Lead is a working lead who is responsible for assisting the Patient Access Manager in overseeing the daily duties of the Patient Access Representative (PAR) teams, answering questions, and training staff, coordinating staffing schedules, auditing the team’s work, and re-educating in all responsibilities associated with the prompt and professional registration, check in and check out of OrthoNY patients.

Responsibilities

• Oversees and organizes daily responsibilities and schedules of the PAR teams, providing support where needed;
• As a working member of the team, has the ability to assist and cross cover as needed in any of their responsibilities or locations;
• Prepares staffing schedules to ensure proper coverage;
• Trains new staff, assessing team needs and determines retraining as needed;
• Performs staff audits and reeducation as needed;
• Reviews daily balances and copays collected to ensure the team is meeting standard KPIs as set by the supervisors/manager;
• Extensive understanding of health insurances, patient registration/scheduling, and balances;
• Accounts for and compiles team’s financial batches for the day, ensuring that they are accurate, complete, and properly ordered;
• Monitors lines to ensure patients aren’t waiting unnecessarily, and redirecting them as needed;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• 1+ year supervisory experience preferred;
• Knowledge of medical insurances required;
• Exceptional customer service skills required;
• Experience working with an EMR/PM required;
• Exceptional written, verbal, and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;
• Valid driver’s license and vehicle for needed travel.