Lead Platform Engineer (DevOps & MLOps)

Reporting to the Director, Platform Services, the Lead DevOps Engineer is a senior, hands-on technical leader responsible for building, operating, and continuously improving Afflo’s production and non-production cloud environments, CI/CD pipelines, observability, and operational toolchain. This role translates the VP’s operational strategy, standards, and compliance objectives into reliable, scalable, secure implementation while leading execution across the DevOps function day to day.

You will work closely with Product Engineering, QA, Service Management, Implementation/Project Delivery, and external vendors to ensure Afflo services meet uptime, performance, security, and audit expectations in regulated healthcare contexts. You will also mentor other DevOps engineers, lead incident response and prevention work, and drive practical improvements that reduce operational risk and accelerate safe delivery.

This role is demanding and diverse, involving:

• Operational ownership of cloud infrastructure and delivery pipelines

• Release engineering and environment lifecycle management

• Observability, incident leadership, and continuous improvement

• Security controls, evidence readiness, and DR/BCP execution

• Tooling automation that reduces toil and improves team productivity

Responsibilities

Operational Ownership

• Own the reliability and day-to-day operation of Afflo environments (production and non-production), ensuring uptime, performance, responsiveness, and strong operational hygiene.

• Lead triage, mitigation, and restoration during incidents; coordinate with Service Management and engineering stakeholders through resolution.

• Conduct and author post-incident reviews and drive prevention work to reduce recurrence, improve MTTR, and increase change safety.

• Establish and maintain on-call standards, escalation paths, maintenance practices, and operational runbooks aligned with IT Operations and System Administration policies.

Cloud Infrastructure Engineering (IaC-First)

• Design, build, and maintain secure, resilient cloud infrastructure using Infrastructure as Code (IaC) with reusable modules, review discipline, and predictable environment patterns.

• Build and improve environment lifecycle workflows (provision, reset, clone, teardown) for QA/UAT/demo/customer environments and internal team needs.

• Implement secure-by-default patterns: network segmentation, least privilege, secrets handling, encryption, audit logging, and access reviews.

• Perform capacity planning and cost optimization—balancing availability, scalability, and operating cost, and providing actionable recommendations to the VP of Delivery.