Lead Product Manager, Channels

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Become a part of our caring community

Join a world-class marketing organization creating the best possible engagement experience for millions of members.

Humana is a $100+ billion, Fortune 50 healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States, including seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions.

To help deliver on this mission, we are seeking a Lead Product Manager to drive the expansion of Humana's enterprise Next Best Action (NBA) decisioning capability across new business channels and customer touchpoints. This role serves as the primary product liaison between channel organizations and the NBA platform teams. You will help ensure that channel requirements are translated into scalable product capabilities while driving consistency, reuse, and operational readiness across the enterprise.

This role is ideal for candidates with experience leading cross-functional product initiatives, translating business needs into technology solutions, and delivering enterprise capabilities across complex stakeholder environments.

Role Responsibilities

• Lead product discovery efforts for channels being evaluated for adoption of the NBA platform.

• Partner with channel business leaders and stakeholders to understand workflows, customer experiences, operational processes, business objectives, and technology landscapes.

• Translate channel needs into clear business, functional, and technical requirements that support NBA integration and adoption.

• Define and document channel-specific requirements related to recommendation delivery, presentation, interaction, disposition, and performance measurement.

• Collaborate with architecture, engineering, data, and product teams to identify integration approaches and platform capabilities needed to support channel onboarding.

• Evaluate channel requirements against existing NBA functionality and identify opportunities to leverage current capabilities before introducing new solutions.

• Identify capability gaps and partner with NBA Product Managers to define enhancements that support both immediate channel needs and long-term platform scalability.

• Drive alignment across business and technology stakeholders to ensure channel requirements are clearly understood, prioritized, and implemented effectively.

• Develop and maintain onboarding plans, readiness criteria, dependency tracking, and risk management activities for channel implementation efforts.

• Lead cross-functional coordination activities to prepare channels for successful launch and adoption of NBA capabilities.

• Partner with business stakeholders to support testing, validation, and readiness activities prior to production deployment.

• Ensure operational, business, and technical requirements are satisfied before launch and facilitate a successful transition to ongoing operations.

• Identify recurring patterns, common requirements, and opportunities to establish reusable onboarding frameworks and standardized platform capabilities.

• Partner with NBA product leadership to support prioritization, sequencing, and execution of channel expansion initiatives across the enterprise.

• Foster continuous improvement in channel onboarding practices, governance, and operating models to accelerate adoption and long-term success.

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Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience.

• Demonstrated experience in Product Management, Product Ownership, Business Analysis, Technology Product Management, or a related discipline working across business and technical organizations.

• Experience leading product discovery efforts and translating complex business requirements into product capabilities, features, user stories, and implementation plans

• Experience onboarding new business channels, customer touchpoints, or operating groups to enterprise technology platforms.

• Experience partnering directly with business stakeholders to understand workflows, operational processes, constraints, and desired business outcomes.

• Experience defining requirements for technology-enabled business capabilities, including integrations, workflows, customer experiences, or enterprise platforms.

• Strong understanding of technology integrations, APIs, data exchanges, system dependencies, and related concepts sufficient to define and communicate product requirements.

• Experience working across multiple teams and stakeholders to coordinate delivery of complex business or technology initiatives.

• Strong analytical and problem-solving skills with the ability to identify risks, dependencies, capability gaps, and opportunities for improvement.

• Excellent written and verbal communication skills with the ability to translate between business needs and technical solutions.

• Demonstrated ability to influence stakeholders and drive alignment across large, matrixed organizations.

Preferred Qualifications

• Experience supporting personalization, customer engagement, decisioning, marketing technology, customer experience, or omnichannel platforms.

• Experience working in healthcare, health insurance, financial services, or another highly regulated industry.

• Familiarity with agile product delivery practices and large-scale platform implementations.

• Demonstrated success operating in ambiguous environments and helping shape new enterprise capabilities and operating models.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-06-2026

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About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.