Lead Sales Operation Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

The Principal / Executive Telecom Portfolio Architect - OSS/BSS is responsible for defining the strategic vision, lifecycle management, and rationalization of the entire enterprise BSS and OSS application portfolio. You will bridge the gap between business growth objectives (product launches, 5G monetization, digital self-service) and network/IT execution.
We are seeking an experienced Senior Business Analyst to bridge business needs and technology solutions. The ideal candidate will work closely with business stakeholders, product owners, project managers, and technical teams to gather requirements, analyze business processes, define solutions, and support successful project delivery.

Key Responsibilities

Lead requirement gathering workshops with business and IT stakeholders.
Analyze current business processes and identify improvement opportunities.
Translate business requirements into detailed functional and non-functional specifications.
Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, process flows, and use cases.
Facilitate stakeholder meetings and manage requirement sign-off processes.
Collaborate with solution architects, developers, QA teams, and project managers throughout the project lifecycle.
Support Agile ceremonies including sprint planning, backlog grooming, and UAT.
Perform gap analysis, impact assessment, and root cause analysis.
Assist in data mapping, process transformation, and system integration initiatives.
Support User Acceptance Testing (UAT), defect triage, and production validation.
Track project risks, issues, assumptions, and dependencies.
Ensure delivered solutions align with business objectives and compliance requirements.

Required Qualifications

Bachelor's degree in Business, Information Systems, Computer Science, or related field.
Strong expertise in requirements elicitation, process modeling, and business process reengineering.
Experience working in Agile, Scrum, and Waterfall environments.
Proficiency with tools such as JIRA, Confluence, Visio, Azure DevOps, and Microsoft Office Suite.
Strong analytical, communication, and stakeholder management skills.
Experience creating user stories, acceptance criteria, and process workflows.
Ability to work with cross-functional teams and senior leadership."

Job Description

Sales operations analyst is primarily responsible for end-to-end reporting and analytics involving different tools supporting performance, funnel, sales forecasting, business review and governance support requirements. The role involves Sales analysis supporting sales performance, ring-fenced project analysis, insights on our internal organisation or account or unit performance​ / Sales planning and forecasting, supporting stakeholders like GSO’s, CSOs, BU finance on reporting, process standardization and automation​ / THOR operations and CRM Support to help optimize the teams from SBUs, BUs, MUs, GBLs by providing efficient salesforce support

Job Description - Grade Specific

Responsible for the end to end Process Management and setting up Robust team or processes to effectively manage business requirements. Focus on increasing operational efficiency with cost saving methods and identifying and implementing New Tools and statistical analysis and data modeling. Analysis or support to influence sales pipeline

The base compensation range for this role in the posted location is $117,930 to $215,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

• Life and disability insurance

• Employee assistance programs

• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.