Lead Sales Operations Manager

Position Overview
We are looking for a detail-oriented and digitally savvy Team Lead, Partner Sales Operations to drive pipeline visibility, forecasting coordination, and CRM discipline across our global Channel and MSP Sales organizations. This role plays a key part in ensuring accurate reporting, strong data governance, enablement and partner support programs and actionable insights that improve Channel and MSP sales performance and decision-making at every level.
Reporting to the VP Sales – Global Channels, you will play a hands-on role and lead a small team responsible for reporting accuracy, forecast cycle coordination, Salesforce data hygiene, and cross-functional process alignment. You will also play a hands-on role in shaping how the team leverages modern tools — including AI and BI platforms — to improve efficiency and visibility across the sales cycle.

This is an excellent opportunity for an experienced Sales or Revenue Operations professional with Channel experience that is ready to take on people leadership responsibility, own end-to-end reporting infrastructure, and act as a trusted operational partner to sales leadership.

This role requires proximity to Manila.

Key Responsibilities
Team Leadership & Operational Ownership

• Be hands on and own the hands-on tactical execution of our programs as they get built out
• Lead, mentor, and develop a team of Partner Sales Operations Analysts, setting clear priorities and ensuring consistent quality of output
• Own the operational rhythm of onboarding, enablement, reporting, forecasting, and CRM governance across the Channel Sales organization
• Act as the primary point of escalation for complex reporting, data, or process issues

Program Reporting & Pipeline Visibility

• Own the production of recurring reporting for Channel programs, pipeline and activity reports across the sales organization
• Validate and analyze key metrics — partner activity, deal registrations, sell-through, pipeline totals, stage progression, activity trends — and translate them into actionable insights for sales leadership
• Help guide pipeline reviews and regional partner meetings, presenting findings and recommendations
• Direct the build-out and maintenance of dashboards in Salesforce, Power BI, Claude, and other platforms as required

Forecast & Sales Process Leadership

• Own the forecast submission and validation process across the Channel sales organization
• Identify and resolve data inconsistencies, missing information, and stage hygiene gaps at scale
• Drive adherence to defined sales processes and opportunity management standards, partnering with sales leadership to reinforce discipline