Lead Security Analyst - CyberArk
Lead Security Analyst serving as the technical SME/lead for Staples' CyberArk PAM operations: onboarding privileged accounts and endpoints into Core PAS and EPM, resolving L2/L3 tickets and incidents, handling upgrades and automation, maintaining documentation, and mentoring security analysts on the IAM team.
- Compensation
- Not disclosed
- Location
- Chennai, India
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Security
- Posted
Skills
Must have
- BE degree in Computer Science, Information Security, or a related field
- 8-12 years of experience in implementation & operations support with a privilege management solution (CyberArk CORE PAS or CyberArk Privilege Cloud)
- Minimum 4-5 years of experience in CyberArk CORE PAS
- Minimum 2 years of experience in CyberArk EPM
- Hands-on implementation & operations support experience in CyberArk, including L2/L3 tickets and account/server onboarding
- Automation of accounts onboarding and offboarding
- Willingness to work in a shift model as per roster rotation
- Team collaboration and effective communication
Nice to have
- Scripting experience to develop custom PSM and password plug-ins
- REST API experience to automate the onboarding/offboarding lifecycle
Full description
Role Summary:
The Lead Security Analyst should work as a technical SME/Lead for the CyberArk (Core PAS, EPM) solution, key delivery outcomes expected from this role are:
- Onboarding and management of privileged accounts and platforms into CORE PAS for password vault, privilege session management.
- Onboarding and management of end point workstations into EPM for enforcing least privileges, application controls and avoid credential thefts.
- Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy
- Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations.
- CyberArk patch updates, version upgrades. Validation and testing.
- Analyze and resolve L3, L2 tickets.
- Triage & resolve production incidents, restore the service availability within SLA targets
- Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
- Maintain up to date knowledge repository – Run book, Architecture, Solution design documents. SOPs and Playbooks.
- Mentor and guide the Security analysts and associates deployed for PAM workstream
- Flexible working in shifts as per roster rotation.
- Cross-skilling, Up-skilling in other services under the scope of the IAM operations team
- Motivate the team members to complete the certification related to CyberArk PAM
Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Privilege Access Management (PAM) operations workstream.
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience: 8-12 years
4-5 years of relevant CyberArk CORE PAS implementation and support experience. 2-3 years of relevant CyberArk EPM implementation and support experience.
Basic Qualifications:
- 8-12 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk CORE PAS or CyberArk Privilege Cloud).
o Minimum 4-5 years of experience in CyberArk CORE PAS and minimum 2 years of experience in CyberArk EPM.
- Working in shift model as per roster rotation strategy