Experience in an implementation, conversion, onboarding, deployment, or technical support role
Strong client-facing skills with the ability to communicate clearly with technical and non-technical stakeholders
Experience managing activities across test, UAT, migration, and go-live phases
Strong problem-solving skills with the ability to triage defects and coordinate resolution
Good understanding of environment management, application deployment, and release coordination
Ability to work in a structured way using runbooks, checklists, and implementation plans
Full description
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are seeking an Implementation Consultant to join the Conversions Team, supporting client onboarding and migration activities through test, UAT, and go-live phases. This role combines technical implementation, environment coordination, and client-facing delivery, ensuring successful setup, testing, migration, and handover of solutions into live operation.
The successful candidate will work closely with clients, internal delivery teams, and support functions to manage environments, coordinate releases, triage issues, oversee migration rehearsals, and support production go-live.
Key Responsibilities
Manage environment setup, configuration, and connectivity for client implementations
Coordinate deployment of application components and data into test environments
Support and manage client UAT cycles, including planning, tracking, and issue resolution
Triage defects raised during testing and coordinate with internal technical teams to drive resolution
Organise and coordinate additional releases into test environments as required
Obtain client acceptance and support progression through implementation milestones
Manage data migrations, including dry runs and preparation for production cutover
Set up and validate environment monitoring
Execute and support go-live runbooks during implementation cutover
Coordinate handover to Client Services / BAU support following successful deployment
Act as a point of contact between the client and internal teams throughout the conversion lifecycle
Ensure implementation activities are documented clearly and tracked to completion
Required Skills & ExperienceCore Skills
Experience in an implementation, conversion, onboarding, deployment, or technical support role
Strong client-facing skills with the ability to communicate clearly with technical and non-technical stakeholders
Experience managing activities across test, UAT, migration, and go-live phases
Strong problem-solving skills with the ability to triage defects and coordinate resolution
Good understanding of environment management, application deployment, and release coordination
Ability to work in a structured way using runbooks, checklists, and implementation plans
Technical Skills
Working knowledge of Linux
Scripting experience with Bash and/or KornShell
Familiarity with XML
Understanding of IBM MQ
Understanding of SFTP
Lead, Software Engineer (Implementations) at Broadridge (Toronto, ON) — aijobsearch
Advantageous / Desirable Experience
Experience with any of the following would be a strong advantage:
TeamCity
Perforce
GitHub
Jenkins
Nexus
Geneos Monitoring
Key Attributes
Organised and delivery-focused
Comfortable working across multiple workstreams and deadlines
Strong stakeholder management and client interaction skills
Able to work calmly under pressure, particularly during testing and go-live periods
Detail-oriented with a strong focus on quality and completion
Proactive and hands-on approach to issue management and resolution
Typical Deliverables
Environment setup and connectivity readiness
Test environment deployment coordination
UAT tracking and defect triage logs
Release schedules for test cycles
Migration plans and dry run execution
Monitoring setup and validation
Go-live runbooks and cutover support
Handover documentation to Client Services
Ideal Background
This role would suit someone with experience in:
Software implementation
Client onboarding or migration projects
Technical operations or application support
Release or environment coordination
Financial services or enterprise systems delivery environments
Recruitment Process
Throughout your application process, you may be asked to contact us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.
CompensationSalary Range: CAD $110,000 – $160,000. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location
AI Disclosure
No AI or automated tools are used in the screening or assessment of applicants for this role.
Vacancy Disclosure
This posting is for an existing and currently open position within Broadridge.
Background Check Process
Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
Employment verification
Education verification
Credit inquiry
Canadian criminal record check
Workplace Flexibility
We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.
Accessibility & Accommodation
Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team.
#LI-Hybrid #LI-RB1
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.