Lead Specialist - Technology Support Services
- Compensation
- Not disclosed
- Location
- Amsterdam, Noord-Holland, Netherlands
- Work setup
- Hybrid
- Seniority
- Lead
- Employment
- Not specified
- Experience
- 9+ years
- Category
- It support
- Posted
Skills
Must have
- Associate degree /College Diploma or commensurate years of technical experience required
- Licenses/Certificates/Designations – based on their technical field of expertise required
- Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
- 9+ years of experience in the technical field of design, implementation and/or commissioning
- 5 years' experience designing using Visio or AutoCAD 2D/3D or Revit is preferred.
- BICSI RCDD and OSP or NTS or DCDC preferred
- Possess a customer-centric mindset
- Possess intermediate computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
- Demonstrate strong technical knowledge in specialist field with confident public speaking and presentation skills
- Ability to travel 10% - 25%
Full description
As the Lead Specialist - Technology Services, you will be the trusted advisor and technical support professional for the WESCO Global Data Centre sales organization. The Advanced Technology Support (ATS) team is the second tier of support in all our technologies. You will act as a technical advisor to the Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES)and Utility and Broadband Solutions (UBS) sales organizations. The team proactively works with all global sales representatives and supports all large, complex, and global opportunities. The team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts.
Responsibilities:
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Primarily looking after some of the Wesco key global clients in the data center space in EMEA.
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Comprehensive understanding of ICT infrastructure, including copper and fibre cabling, racks and cable management, grounding/bonding, pathways are required but also power & cooling and other applicable data center technologies are key. Bonus if having experience in data centre electrical engineering and/or mechanical engineering.
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Establish Wesco’s credibility with end user customers and deliver value throughout the sales cycle as the technical liaison. Position standards-based technology solutions and education that meets the customer’s needs. Provides deliverables of BOM’s, design (Visio/CAD,) and written specifications as needed, with consideration to encompass clear depiction of Wesco’s Value Message including our Supply Chain and Global solutions.
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Align with Wesco business leaders as a technical resource within the respective territories to better execute sales strategies and initiatives. As a trusted technical advisor, provide business leadership and technical guidance to sales reps through coaching, motivation and acknowledgement.
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Utilize the Global Technical Resource Center (GTRC) and Solutions Support as part of a holistic team strategy allowing the TSS to scale, by delegating core tasks of a project. This engagement results in improved turnaround time on customer deliverables and a higher product attachment rate to the overall solution.
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Take part in advanced technical training and continued education, gaining the knowledge to understand system architectures and position them in terms relevant to the customer. Achieve and maintain Industry recognized credentials relevant to their discipline, territory needs and customer requirements.
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Vendor liaison to our key Vendor Liaison/Technology Alliance Partner (TAP) manufacturers at a regional or global level as needed. Identify opportunities to specify TAP vendor products in the market and maintain WESCO’s position as the trusted advisor.