LEARNING AND DEVELOPEMENT MANAGER

Summary Job Description:Under minimal supervision, this position is responsible for the design and delivery of effective, accurate, and dynamic learning/training opportunities throughout the organization. The role involves working with all levels of employees. The training program will include, but not be limited to, soft skills training, technical training, new hire employee orientation, legal training, and leadership and supervisory training. The position will be responsible for the Agency-wide Sanctuary training. The position will develop and implement comprehensive competency-based training curricula to prepare staff to successfully perform their duties. The position will manage the development of training schedules that utilize technology for registration, tracking and formulation of reports as needed. Principal Responsibilities:Create three-year Learning & Development Strategic planConfer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.Manage the coordination of training schedules; training outline and instructional methods such as individual and group training, onsite, online or virtual.Facilitate online and onsite Training.Select, develop and manage training aids such as training handouts, multimedia visual aids, computer tutorials, and reference guides.Amend and revise programs as necessary, to adapt to the changes that occur in the work environment.Create and administer training surveys following training to gauge training effectiveness and utilize various techniques to monitor the effectiveness of all trainings. Develop strong relationships with all clients to develop course materials and receive feedback.Manage the maintenance of training database to track training usage and participationProvide metrics to measure success rate of Learning OpportunitiesAgency Lead on Sanctuary ModelRollout Leadership Management Systems, knowledge base, and other learning toolsManage formalized training procedures and programs for a continuous in-service training program with a focus on TCI and SCIP and LBGTQ training. Manage the transformation of current training into an E-learning environment improving the learning curve and decrease employee attrition ratesAssemble and analyze a collection of training course metrics designed to support continuous improvements across contract compliance, cost efficiency, training effectivenessAbility to deliver training in creative ways that engages participants in the learning process and is consistent with the seven commitments of SanctuaryLead and manage training staff, as well as training vendor relationshipsTravel will be required depending on client needs.Perform other duties as assigned by Director of HR Special Qualifications:Experience in effectively directing and providing high-level oversight of program training administration while managing and facilitating Human Resources and Management training.Ability to direct and supervise staff, through effective communication, delegation of responsibility, and the motivation and development of employeesAbility to develop and implement an organizational vision that integrates key program goals, priorities and values to improve client care and program performance while maintaining an organizational climate that encourages innovationRequired experience as trainer in adult learning methods. Must have successfully designed, developed and trained programs from the ground up for human services programs, management and leadership training. Ability to conduct research to identify training resources that deliver desired results cost effectivelyExperience working in a 24/7 environmentDemonstrated sensitivity and experience with and/or knowledge of disenfranchised communities, LBGTQ, including and/or HIV-affected, the elderly and individuals with mental health issues.Ability to multitask, establish and meet target deadlines Minimum Requirements:Bachelor's degree from an accredited college or university with major course work in education, communication, Human Resources, business administration, or a related field requiredMaster’s degree preferred.Minimum five years increasingly responsible management experience including six years of Learning & Development Training experience in a Human Resources environment4+ years delivering training and authoring content to various audienceCandidate must understand the principles of training and learning; must know how to apply them in a variety of situations.Must know how to evaluate training results and identify and provide necessary follow-up.Must relate well with all levels of staff.Training experience within a non-profit organization is preferredExhibit excellent interpersonal skills in communicating orally; and write clearly and concisely when communicating all information.Must be very organized and be able to effectively prioritize tasks to ensure their timely completion.Ability to function independently in a multi-task environment, as well as part of a team.Ability to follow the appropriate industry regulations.Proven presentation and facilitation skills.Strong planning and organizational skills.Coaching and leadership skillsMust be computer-literate and must have knowledge of Microsoft Office applications, and training tools. Travel Requirements:This position will require periodic travel to all LF offices, and any meetings in the region. A valid NYS driver’s license is required. Essential Job Functions: Indoors; hearing; talking; walking; sitting; using hands on objects, tools or controls; repetitive motions. Occasionally lift and/or move up to 30 pounds. Other job characteristics – need to be exact or accurate; repeat same task, errors have important consequences; automation.