Learning and Development Officer - Remote/Hybrid Role

About the Role

The Learning & Development Officer will manage employee learning initiatives, including onboarding, training delivery, LMS administration, and training evaluation. The role will support employee development by creating engaging learning programs, tracking progress, and contributing to workshops and other L&D initiatives.

Learning & Development Officer – Key Responsibilities

New Hire Onboarding

• Lead and facilitate onboarding programs for new hires, covering company culture, policies, procedures, and role-specific requirements.
• Ensure new employees have a smooth and engaging learning experience that prepares them for their roles and supports successful integration into the organization.

Employee Learning & Development

• Design, develop, and deliver training programs based on employee and organizational learning needs.
• Facilitate training on company policies, technical and functional skills, leadership, communication, and other professional development topics.
• Assess training effectiveness and continuously improve learning content, delivery methods, and programs based on feedback and business needs.

Learning Management System (LMS)

• Manage the day-to-day administration of the company’s LMS, ensuring learning materials and courses are accurate, updated, and accessible.
• Monitor employee training participation, completion, and progress.
• Provide guidance and support to employees and managers on LMS access, navigation, and training requirements.

Learning Programs & Initiatives

• Support and coordinate workshops, seminars, team-building activities, and other learning and development initiatives.
• Assist in identifying and implementing training opportunities that support employee growth and organizational goals.
• Take ownership of ad hoc L&D projects and initiatives as needed.

Training Documentation & Reporting

• Maintain accurate training records, including attendance, completion, participation, and employee development progress.
• Prepare regular training and L&D reports, highlighting key outcomes, participation, and areas for improvement.
• Provide recommendations for new or enhanced learning programs based on training results, employee feedback, and organizational needs.

Requirements

• Bachelor’s degree in Human Resources, Psychology, Education, or a related field
• At least 4 years of experience as a Trainer or Learning & Development Officer
• At least 1 year of experience or exposure in the VA industry
• Experience in