Learning & Development Manager | Telco (Pasig)

Work Setup: Monday - Friday, Dayshift; Full Onsite
Location: Pasig
Industry: Telecommunications

Key Responsibilities:

• Lead and manage the Learning & Development function, including team supervision, learning strategy execution, and delivery of capability-building programs.
• Develop and implement L&D frameworks, training programs, and learning solutions aligned with business goals, operational needs, and employee development priorities.
• Partner with business leaders, HR, and operational teams to identify skills gaps and design relevant programs for technical, customer-facing, and leadership roles.
• Oversee the creation and delivery of onboarding, functional training, leadership development, and performance improvement initiatives using various learning methodologies.
• Establish learning effectiveness metrics, analyze training outcomes, and continuously improve programs based on data, feedback, and business requirements.

Qualifications:

• Bachelor's degree in Human Resources, Psychology, Education, Organizational Development, Business Administration, or a related field.
• Minimum of 5 years of experience in Learning & Development, with at least 2 years of managerial or team leadership experience.
• Proven L&D experience within the telecommunications (telco), BPO, contact center, or customer service-focused industry.
• Strong background in training needs analysis, instructional design, facilitation, leadership development, onboarding, and learning program management.
• Excellent leadership, communication, stakeholder management, and project management skills with the ability to collaborate across multiple business functions.