Learning Experience Designer

• Design innovative learning solutions that build capability and confidence

• Located in Burwood East with hybrid working options available

• Full- time, ongoing role, offering a competitive salary of $102,731 per annum plus 12% superannuation.

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Learning Experience Designer sits in the Learning and Development team within People and Culture, reporting to the Manager, Learning & Development.

You will partner with subject matter experts across the business to turn complex operational and organisational content into learning that is clear, accurate and engaging. Your audience includes a 24/7 rostered workforce, so learning must be well designed, easy to use and right the first time.

Day to day responsibilities include:

• Consult with SMEs to identify learning needs and content priorities

• Conduct learning needs analyses and apply the instructional design process, from analysis through to evaluation

• Advise on delivery modes and design approaches, based on sound instructional design principles

• Design and build eLearning and instructor-led content, including storyboards, scenarios, interactive activities, and instructional graphics and diagrams

• Design pre and post learning assessments to show whether learning has been effective

• Follow the learning materials development and review process, from prototype through to sign-off

• Build and administer courses, programs and training content in Open LMS (Moodle)

• Carry out LMS site administration, including learner administration, general support and site upgrades

• Maintain version control and accurate records of all training content

• Manage your time and workload across multiple projects, staying agile and flexible as priorities change, and deliver to the project schedule

• Build strong working relationships with SMEs, Emergency Communications Services leaders and the greater TZV workforce

About You

Essential

• Proven learning design experience, with adult learning theory applied in practice

• A tertiary qualification in learning design, education or a related field

• Experience writing learning objectives, measures of learning and design documents

• Excellent writing skills, and the ability to make complex information easy to understand and learn

• High attention to detail, with concern for standards and quality

• Ability to work flexibly across competing deadlines, reprioritise as demands shift, and find agile solutions to design and delivery challenges.

• Demonstrated ability to work with subject matter experts to translate technical and operational content into clear, effective learning materials.

Desirable

• Experience managing content in a learning management system, such as Open LMS or Moodle

• Creative and interactive learning design, with a strong eye for layout and visual design

• Experience with Articulate 360 (Rise, Storyline and Review), Canva and Microsoft 365. SharePoint experience is an advantage.

• An understanding of emergency services, emergency management, telecommunications, employee relations or relevant government policy

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members

• Discounted health insurance, banking services and gym membership

• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers

• Free staff parking at all our sites

• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click "Apply" to go to the Triple Zero Victoria Careers Portal. Please submit a current resume and a cover letter that links your experience to the role. Work samples may be requested at interview.

All applications must be submitted through the Careers Portal, as a mandatory application form is required. Please do not send applications by email. For a confidential discussion, email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications close 11.59pm, Sunday 1 November, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.