Level 1 Service Desk Analyst
Level 1 Service Desk Engineer at a Melbourne managed services provider, giving first-line IT support to clients across healthcare, research, education, and construction. Day to day: triaging tickets, troubleshooting Microsoft/Intune environments, fixing hardware, software and connectivity issues, plus remote/onsite support and an on-call roster.
- Compensation
- A$65K–A$72K / yr
- Location
- South Melbourne, Melbourne VIC
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- 1.5+ years' experience in a Service Desk, Help Desk, or IT Support role
- Strong customer service and communication skills
- Exposure to Microsoft environments and Intune
- Understanding of networking, desktop support, and troubleshooting
- Some exposure to cybersecurity concepts and alert monitoring
- Current driver's licence required
- Ability to travel to client sites when required
Nice to have
- Previous MSP experience highly regarded
- Australian Citizenship or Permanent Residency preferred
Full description
Salary: AUD 65000 - 72000 per annum
Service Desk Engineer (Level 1)South Melbourne | Hybrid (3 Days Office) | $67k - $72k incl of super with some flexibility
Looking to kick-start or grow your IT support career with a friendly and supportive Managed Services Provider?
An opportunity has become available for a Level 1 Service Desk Engineer to join a growing team of 5 to 8 engineers supporting a diverse client base across healthcare, research, education, and construction. This is an excellent role for someone with around 1 to 2 years of IT support experience who enjoys problem solving, working with people, and building their technical skills across a broad range of technologies.
You'll be joining a business with a strong culture, supportive leadership, and genuine opportunities to learn from experienced engineers.
What You Will Be Doing
- Providing Level 1 technical support to a broad range of clients
- Troubleshooting Microsoft technologies and user issues
- Managing and responding to service desk tickets
- Supporting Intune and Microsoft environments
- Monitoring alerts and assisting with cybersecurity related activities
- Resolving hardware, software, printer, and connectivity issues
- Performing break-fix support and system troubleshooting
- Supporting clients both remotely and occasionally onsite
- Participating in an on-call roster for critical system outages
Technologies and Tools
- Microsoft Technologies
- Microsoft Intune
- ConnectWise
- IT Glue
- Kaseya Remote Support Tools
- Cybersecurity monitoring and alert management
About You
- 1.5+ years' experience in a Service Desk, Help Desk, or IT Support role
- Previous MSP experience highly regarded
- Strong customer service and communication skills
- Exposure to Microsoft environments and Intune
- Understanding of networking, desktop support, and troubleshooting
- Some exposure to cybersecurity concepts and alert monitoring
- Current driver's licence required
- Ability to travel to client sites when required
What's on Offer
- $60,000 to $70,000 + Super
- Additional on-call allowance
- Hybrid working arrangement, 3 days in the office
- Free onsite parking
- South Melbourne location
- Exposure to a variety of industries and technologies
- Supportive manager and collaborative team culture
- Opportunity to develop your technical skills and progress your career
If you enjoy working in a fast-paced MSP environment and want to be part of a business that genuinely invests in its people, we would love to hear from you.