Level 2/3 IT Engineer (MSP)
A Level 2/3 IT Support Engineer at a Melbourne MSP, providing remote and on-site technical support to small and medium business clients, handling escalations, and managing IT infrastructure. Core stack includes Microsoft 365, Azure, Hyper-V, networking, and ConnectWise tools.
- Compensation
- A$85K–A$120K / yr
- Location
- Port Melbourne, Melbourne VIC
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Software engineering
- Posted
Skills
Must have
- Experience with Microsoft 365 & Azure
- Experience with Hyper-V servers
- Networking experience (routers/switches/firewalls)
- Full Australian Driver's License
- Excellent communication and customer service skills
- Ability to quickly identify and resolve IT problems
- Strong interest in technology and fast learner of new concepts
- Team player who works well with people
Nice to have
- Familiarity with ConnectWise suite
- Familiarity with Huntress
- Familiarity with Cisco/Meraki and HPe
Full description
Salary: $85,000 – $120,000 per year
About the role
ASIT is seeking a talented Level 2/3 IT Support Engineer to join our growing team in Port Melbourne, Victoria. This is a full-time position where you will be responsible for providing remote and on-site technical support and assistance to our valued clients.
ASIT offers working flexibility, allowing you to choose whether to work from home or from our office in Port Melbourne.
What you'll be doing
- Respond to and resolve a variety of IT-related queries and incidents via phone, email and through our RMM systems
- Build relationships with clients and take ownership of their environments
- Provide proactive technical recommendations to improve performance, reliability and security
- Handle escalations from Service Desk
- Manage deployment, configuration and maintenance of IT infrastructure and equipment both remotely and on-site
- Collaborate with the wider IT team to assist where required
- Maintain accurate records of all support activities and resolutions
What we're looking for
- A team player who works well with people and is happy to assist
- A real interest and understanding of technology, with the ability to pick up new concepts and technology quickly
- A knack for quickly identifying and resolving IT problems and an ability to adapt to meet client outcomes
- Excellent communication and customer service skills, with the ability to liaise effectively with users at all levels
- Experience with Microsoft 365 & Azure, Hyper-V servers and networking (routers/switches/firewalls) required
- Familiarity with the ConnectWise suite, Huntress, Cisco/Meraki and HPe highly regarded
- Full Australian Driver's License required.
What we offer
At ASIT, we are committed to providing a supportive and rewarding work environment. Our benefits include:
- Competitive salary (commensurate with experience)
- A friendly, team-focused work environment
- Flexibility to work either at home or from the office About us
ASIT IT Support Pty Ltd is a leading provider of comprehensive IT support services to small to medium businesses in the Port Melbourne and greater Melbourne area. Our team of experienced technicians delivers reliable and efficient solutions to keep our clients' technology running smoothly. With a strong focus on customer service and innovation, we are committed to helping our clients succeed in the digital age.