Level 2 IT Support Engineer - BGC Night

IMMUNITY WITH A FULL STOMACH, STARTING DAY ONE!

Enjoy free daily lunch, Monday breakfasts, and Friday snacks—plus onsite support!

TGT-CODED BENEFITS - You deserve the best!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in BGC (Night Shift!)

As an IT Support Engineer...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Your Technical Profile

• 3+ years of required experience as an IT Support Engineer or similar technical support role

• Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations

• Familiarity with IT monitoring tools and incident management systems.

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

• Strong problem-solving and decision-making skills.

• AMENABLE TO WORK ONSITE: BGC Night Shift

Your Impact Starts Here

Incident Management and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

• Documentation and knowledge sharing

• Communication with customers

#WeAreTGT in BGC: Great Place to Work® Certified™

TGT’s branch in BGC is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you!

Experience our seamless 100% virtual recruitment. Apply anytime, anywhere!