TGT Global
Level 2 IT Support Engineer - Eastwood (Night)
- Compensation
- Not disclosed
- Location
- Quezon City, PH
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Full description
WHERE MSP EXPERIENCE MEETS, REAL CAREER PROGRESSION!
Advance your expertise with cutting-edge technologies and a team invested in your growth.
Your Career, ViTALized Here in Eastwood!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion!), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location: Work in Eastwood (Night Shift!)
About the Role
As a Level 2 IT Support Engineer, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
About Your Daily Tasks
- Provide technical support for workstations, servers, networks, devices, and software while handling service requests and general IT administration tasks.
- Monitor IT infrastructure, including servers, networks, and applications, to identify potential issues early and help maintain system performance, reliability, and security.
- Maintain accurate technical documentation, document solutions, and share knowledge to strengthen team collaboration and improve support processes.
- Communicate with customers professionally, understand their technical concerns, provide timely updates, and deliver effective solutions that ensure a positive support experience.
About You and Your Experience
- 3+ years of experience as an IT Support Engineer or similar technical support role.
- Proficient in Active Directory, Microsoft 365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
- Familiarity with IT monitoring tools and incident management systems.
- Excellent written and communication skills, able to explain technical concepts to non-technical users.
- Strong problem-solving and decision-making skills.
- Amenable to work on site: MDC, Eastwood Quezon City - Night
ABOUT US @ TGT GLOBAL
As a Great Place to Work®–certified company, validated by our teams’ top ratings, we deliver more than roles: we create ViTALizing careers where feel-good days create stand-out futures.