Level 2 IT Support Technician / Systems & Network Administrator
Level 2 IT support tech / systems & network administrator at a managed IT services provider in Southport (Gold Coast), delivering remote and onsite support across customer environments. Daily work spans Microsoft 365 admin (Entra ID, Exchange, SharePoint, Intune, Defender), Windows/macOS endpoints, network troubleshooting, backups, and VoIP support.
- Compensation
- A$70K–A$80K / yr
- Location
- Southport, Gold Coast QLD
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Network engineering
- Posted
Skills
Must have
- Solid hands-on experience with Microsoft 365 administration
- Experience with Windows and macOS environments
- Windows Server experience
- Microsoft Intune, Defender, Entra ID, Exchange and SharePoint experience
- Networking and Wi-Fi troubleshooting
- Endpoint security and backup solutions experience
- RMM and remote support tools experience
- Hardware and software troubleshooting
- Basic VoIP and business telephony knowledge
- Current Australian Driver's Licence
Full description
Salary: $70,000 – $80,000 per year
About the role
You'll work across a broad range of customer environments, providing remote and onsite support while helping manage their day-to-day IT systems. The position is based in Southport CBD, with periodic travel to our Brisbane office and customer sites across South East Queensland.
Key responsibilities
- Level 1 and Level 2 remote and onsite support
- Microsoft 365 administration, including Entra ID, Exchange, SharePoint, Intune and Defender
- Windows and macOS workstation and server environments
- User onboarding, offboarding, accounts and permissions
- Network troubleshooting across routers, firewalls, switches, Wi-Fi, VLANs, DNS and DHCP
- Managing customer devices and assets through RMM platform
- Endpoint security, cybersecurity monitoring and remediation
- Backup monitoring, troubleshooting and management
- Microsoft 365, workstation, network and hardware deployments
- Hosted VoIP phone system and handset support
About you
- Solid hands-on experience with Microsoft 365 administration
- Experience with Windows and macOS environments
- Windows Server experience
- Microsoft Intune, Defender, Entra ID, Exchange and SharePoint experience
- Networking and Wi-Fi troubleshooting
- Endpoint security and backup solutions experience
- RMM and remote support tools experience
- Hardware and software troubleshooting
- Basic VoIP and business telephony knowledge
- Current Australian Driver's Licence
About us
FBT Group is a proudly Australian-owned technology company with over 40 years in business. Starting in business communications and telecommunications, we've continued to evolve with technology and today provide Managed IT, Microsoft 365, Cyber Security, Cloud, Networking, Backup and Business Telephony solutions to customers across Australia. With offices in Southport CBD and Brisbane Southside, we're a growing team of experienced professionals.
Benefits
- Competitive salary based on experience and qualifications
- Southport CBD office location
- Varied work across IT, Cloud, Cyber Security, Networking and Telecommunications
- Exposure to customers and environments across Australia