Level 2 Service Desk Engineer

Level 2 Service Desk Engineer | MelbourneLead technical outcomes. Solve complex challenges. Make a real impact for clients.

We're looking for an experienced Level 2 Service Desk Engineer to join our Melbourne team. This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.

If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - our clients and our team.

The Role

As a Level 2 Service Desk Engineer, you'll play a key role in supporting and maintaining a broad range of client environments. You'll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes. Office based in South Melbourne.

In this role, you'll:

• Provide proactive and reactive support across diverse client environments

• Troubleshoot and resolve infrastructure, server, networking and cloud-related issues

• Maintain system continuity through monitoring, maintenance and preventative support

• Manage incidents through to resolution, ensuring clients are kept informed throughout

• Accurately maintain tickets, documentation and time records

• Collaborate with account managers, project teams and other technical specialists

• Act as an escalation point for more complex technical issues

• Mentor and support junior engineers where required

• Contribute to continuous improvement initiatives and best-practice service delivery

About You

You'll thrive in this role if you:

• Have 3-5+ years' experience supporting client environments within an MSP

• Can confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environments

• Take ownership of technical issues and see them through to resolution

• Have excellent communication skills and enjoy working directly with clients

• Are proactive, organised and solutions-focused

• Enjoy collaborating with others and sharing technical knowledge

Strong hands-on experience with:

• Windows Server environments

• Microsoft 365 administration and support

• Networking technologies, including firewalls, switching and routing

• Backup and disaster recovery solutions

• VMware and/or Hyper-V

Highly regarded:

• Microsoft Azure

• PowerShell scripting

• Endpoint management and MDM platforms

• Cybersecurity technologies and best practices

• IP Telephony and unified communications solutions

What We Offer

• Competitive salary that reflects your experience and capability

• A supportive, down-to-earth team environment

• Birthday leave - celebrate your day, on us

• Wellbeing leave - access up to two days per year from your personal leave balance

• Ongoing technical development and certification support

• Career progression opportunities across service delivery, projects, engineering and leadership pathways

• Exposure to a broad range of technologies, industries and client environments

• Challenging and rewarding work where your expertise is genuinely valued

Why Join efex?

This is a hands-on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients.

You'll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close-knit local team.

Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.