Level 2 Service Desk Engineer – Onsite Client Support

Salary: $75,000 – $95,000 per year

Emerging IT is looking for an experienced, client-facing Level 2 Service Desk Engineer to become the dedicated onsite IT presence for a newly onboarded, high-value client in Brisbane's CBD. This is a full-time, Monday-to-Friday position — not a rotating desk role — where you'll be based at the client's office as the trusted, go-to face of IT support.

You'll take ownership of day-to-day technical support across Microsoft 365, Windows, Active Directory and Exchange, working face-to-face with users and building real relationships with stakeholders across the business. You'll independently resolve Level 2 issues, know when to loop in the broader Emerging IT team for escalations or projects, and take pride in representing Emerging IT professionally in a corporate environment.

What you'll be doing

• Delivering hands-on, face-to-face Level 2 support across Microsoft 365, Windows, Active Directory, Exchange and more

• Acting as the primary onsite IT contact, building trusted relationships with users and stakeholders

• Owning and resolving escalated issues with genuine accountability

• Maintaining SLAs, documenting solutions and keeping accurate ticket records

• Working alongside the wider Emerging IT team on escalations and projects

• Contributing ideas and improvements to the client's IT environment over time

What you'll bring

• 3–5 years' Level 2 Service Desk or IT Support experience; MSP background highly regarded

• Strong technical expertise across Microsoft 365, Windows, Active Directory and networking fundamentals

• Intermediate admin-level ability in Microsoft 365 and Active Directory

• Exposure to cloud platforms such as Azure, AWS and SharePoint

• Confident, clear, professional communication — you're comfortable being the only IT person in the room

• Strong personal presentation and the judgement to represent Emerging IT well in a client setting

• A proactive, solutions-first mindset and the confidence to work autonomously while staying connected to the wider team

Why Emerging IT

• A high-impact, high-trust role — you're the face of IT for this client from day one

• Genuine career growth, with real examples of techs moving into security, operations and leadership

• A supportive, experienced MSP team behind you for escalations and complex issues

• Ownership and variety, not just ticket-clearing

• A culture that values professionalism, initiative and continuous improvement