Library Services Supervisor, Langsam Library

Job Overview

Oversee service desk and supervise student associates at Langsam Library Operations and User Services. The position will primarily work afternoon/evening hours, including Sunday, to provide operational leadership during the University's highest service hours.

Essential Functions

• Ensure high-quality customer service, attention to detail in user services, and accuracy in the completion of opening/closing processes and statistics gathering.

• Cover service desks as necessary, performing circulation and reserves responsibilities. Respond to user requests and needs, referring to librarians, informationists and others as necessary. Interpret library policies and procedures.

• Provide functional supervision, guidance, training, and support to student associates and other staff as appropriate to departmental needs.

• Oversee student associate assignments at the desk and in the care and maintenance of physical library collections. Participates in and assists with the training of student associates.

• At Langsam Library, provide advanced support for library staff, student associates, faculty, and library users; interpret and apply library policies and procedures and refer issues as appropriate.

• Oversee and coordinate assigned library operational systems, technologies, and workflows, including integrated library systems and related services.

• Develop, document, and maintain operational procedures, standards, and best practices appropriate to assigned services.

• Participate in the implementation, testing, evaluation, and ongoing improvement of library systems, services, technologies, and workflows.

• Coordinate responses to facility, technology, security, and public service issues that arise during assigned hours and communicate significant operational concerns to library director and administration.

• Collect, review, and interpret operational information and data to support assessment, reporting, planning, and continuous service improvement.

• Serve as the primary operational lead for Langsam Library during assigned afternoon and evening hours.

• Serve as the Alma/Primo/Leganto Course Manager primary admin.

• Coordinate and oversee Course Reserves services across University Libraries locations, ensuring accurate, timely processing of reserve materials and course requests in accordance with library policies and procedures.

• Maintain Course Reserves workflows and documentation, and collaborate with faculty, library staff, and campus partners to support course-related resource access and continuous improvement of reserve services.

• Participate in UC Libraries meetings, trainings, and committees as appropriate to responsibilities.

• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).

• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.

• Five (5) years of relevant education, experience and/or other specialized training can fulfill minimum education and experience requirements.

Required Experience

• One (1) year of relevant work experience.

Additional Qualifications Considered

• Recent supervisory experience, particularly with student associates.

• Strong commitment to innovative and responsive library services.

• Experience with operational management.

• Demonstrated work experience serving a varied user population.

• Strong commitment to innovative and responsive library services.

• Demonstrated work experience serving a varied user population.

• Working knowledge of an Alma/Primo/Leganto (ILS) and Interlibrary Loan.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.