Lifeguard Supervisor

As a Lifeguard Supervisor, you will play a crucial role in ensuring the safety and enjoyment of our guests at the swimming and recreational areas. You will be responsible for leading a team of lifeguards, coordinating their activities, and maintaining a safe and welcoming environment for all guests. Your leadership and strong communication skills will be essential in preventing accidents and responding effectively to any emergencies.

Key Responsibilities:

• Supervise a team of lifeguards, providing guidance, training, and performance evaluations.
• Schedule lifeguard shifts to ensure adequate coverage during operating hours.
• Foster a positive team environment that emphasizes safety, professionalism, and exceptional guest service.
• Enforce all safety rules and regulations to prevent accidents and ensure guest well-being.
• Monitor pool areas and other designated water facilities to identify potential hazards or risky behavior.
• Coordinate regular emergency drills and ensure that lifeguards are well-prepared to respond to any incidents effectively.
• Take charge in emergency situations, provide first aid and CPR as necessary, and follow established protocols for escalating emergencies to higher management or medical professionals.
• Greet and interact with guests in a friendly and professional manner, answering questions and providing information about pool and recreational facilities.
• Address guest concerns or inquiries promptly and appropriately, maintaining a high level of customer satisfaction.
• Ensure that pool equipment and safety devices (e.g., rescue tubes, first aid kits, AED) are in proper working condition and readily accessible for lifeguards.
• Provide ongoing training to lifeguards on safety procedures, emergency response protocols, and customer service skills.
• Verify and maintain lifeguard certifications and licenses in accordance with local regulations and hotel policies.
• Maintain accurate records of incidents, accidents, and any interventions, completing incident reports as needed.

Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Current lifeguard certification, CPR certification, and first aid certification required.
• Previous lifeguard experience with a proven track record of leadership and responsibility.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and make quick decisions during emergencies.
• Basic computer skills for record keeping and communication purposes.
• Physical stamina and ability to stand for extended periods, perform rescues, and provide first aid when necessary.