Live & Player Services VP

Company Description

Ubisoft is a global leader in video games, with teams spread across the world creating original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, including Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!

Live & Player Services (L&PS) is one of the 5 pillars of Core Services and sits at the intersection of players, technology and business. Its mission is to connect games and players through reliable, engaging and seamless experiences across the entire Ubisoft ecosystem.

As part of the evolution of its global operating model, Ubisoft is strengthening its Core Services organization to provide shared, standardized and high-quality capabilities that connect players, partners and business teams across the Ubisoft ecosystem, while fostering sustainable growth and long-term value creation.

Job Description

As Vice President Live & Player Services, you will lead a cross-functional and globally distributed organization, responsible for the platforms, services and expertise that shape the player experience and maximize business impact. This role combines strategic leadership, operational excellence and a deep understanding of player-facing features such as Ubisoft Connect, e-commerce, in-game campaigns and cross-platform play, to strengthen player engagement, personalized profiles and player safety in order to create value for both players and the company.

In a constantly evolving environment, the successful candidate will need to understand the expectations of players and our partners while anticipating changes in the market, technology and regulation. They will play a key role in developing a service culture focused on quality, added value and the impact of the solutions provided.

Key Responsibilities

Strategy

• Define and implement the long-term vision and strategy of the organization, acting as a strategic partner to business leaders, Publishing and Technology teams, and external platform partners, while aligning stakeholders around common objectives.

• Drive the evolution of player-facing services, including the Ubisoft Connect account, live activations, player engagement and safety, personalization, e-commerce and integration with our partners' ecosystems.

• Anticipate changes in the industry, technology and regulation and turn them into strategic opportunities and competitive advantages.

• Lead prioritization trade-offs and investment decisions to maximize long-term value creation.

• Balance short-term business priorities with long-term strategic investments.

Operational Excellence and Performance

• Develop and maintain a clear and accessible service portfolio, with clearly defined responsibilities, expertise and value propositions so that partners can easily find their way and quickly identify the services that meet their needs.

• Responsible for the performance, efficiency, budget and roadmap of Live & Player Services.

• Arbitrate trade-offs between quality, timelines and investments, taking into account business priorities, platform opportunities, partner commitments and operational needs to maximize impact and return on investment.

• Ensure alignment of resources, skills and investments with the most strategic priorities of the portfolio.

• Establish performance indicators and accountability mechanisms to achieve operational excellence.

Organizational Effectiveness

• Position Live & Player Services as a strategic lever within Ubisoft's player ecosystem, strengthening player relationships, commercial performance and the value delivered to partners.

• Drive the continuous evolution of Live & Player Services toward a unified organization, integrated globally and driven by a shared vision and culture.

• Establish a coherent operating model covering player engagement, live activations, e-commerce, player trust and protection, with clearly defined mandates and responsibilities.

• Inspire, mobilize and develop teams distributed around the world by fostering an inclusive culture, aligning teams around a shared vision and strengthening leadership skills at all levels of the organization.

• Build and develop a high-performing global organization by strengthening expertise, skills and career mobility across the different domains.

• Develop a high-performance culture by bringing together globally distributed teams and strengthening expertise, skills and career mobility opportunities across the different business areas.

Qualifications

• Significant experience in live operations, player services, digital platforms or service-oriented organizations.

• Proven experience managing multidisciplinary teams of 300+ people distributed across multiple sites.

• Experience creating and managing strategic partnerships with external platforms (Xbox Game Pass, Epic Games Store, Luna, Microsoft, Activision Blizzard, etc.), as well as with technology and e-commerce partners.

• Experience leading organizational transformations.

• Strong business mindset with a solid understanding of complex production environments, the value chain and technology environments.

• Solid understanding of live services and player-facing digital ecosystems, particularly platforms such as Ubisoft Connect, as well as e-commerce operations.

• Strong financial management skills, including budget responsibility and decision-making based on return on investment.

• Ability to simplify complex topics, collaborate effectively and influence diverse stakeholders.

• Ability to find the right balance between rigor and agility typical of constantly evolving environments.

• Strong player orientation, with the ability to integrate player expectations and experience into strategic and operational decisions.

• Collaborative and unifying leadership, with a proven ability to mobilize stakeholders and advance priorities in complex and transforming environments.

Additional Information

This role may be based in Paris or Montreal.