LMS Administrator II (Learning Management System Administrator / Functional SME)

LMS Administrator II (Learning Management System Administrator / Functional SME) Location: Arlington, VA (On-site)
Security Requirement: Active Secret

Position Overview

Nationwide IT Services (NIS) is seeking an experienced LMS Administrator II to support a proposal effort for the National Guard Bureau (NGB) Technical and Staff Support Services (TSSS) program.
The LMS Administrator will provide administration, technical support, and functional expertise for Government Learning Management Systems (LMS) supporting National Guard training and education programs.

The successful candidate will support Joint Knowledge Online (JKO), vClass, and other Government-designated learning platforms, ensuring effective course administration, student registration, training delivery, and accurate training records.

Key Responsibilities

• Administer and provide functional support for Government Learning Management Systems, including Joint Knowledge Online (JKO) and vClass.
• Manage student registrations, course enrollments, class rosters, and training completion records.
• Create, update, and maintain course information, schedules, and associated training materials within the LMS.
• Provide technical and administrative support to students, instructors, course managers, and Government personnel.
• Troubleshoot LMS access issues, registration problems, course navigation difficulties, and other user-reported issues.
• Support virtual classroom operations, including session setup, user access, and instructional delivery.
• Track student participation, attendance, course completion, and certification requirements.
• Generate and distribute course completion certificates and related documentation.
• Maintain accurate training records and assist with reporting LMS activity and student progress.
• Coordinate with instructors and training coordinators to ensure courses are properly configured and available to students.
• Respond to help desk requests and resolve or escalate technical issues as appropriate.
• Assist with testing LMS functionality and identifying opportunities to improve system processes.
• Ensure LMS operations and training records comply with applicable DoD policies and information security requirements.

Required Qualifications

• Experience administering or providing functional support for Learning Management Systems.
• Experience with Government training platforms, including Joint Knowledge Online (JKO), vClass, or comparable DoD learning systems.
• Experience managing course registrations, student records, course completion tracking, and certificates.