Guild Mortgage
Loan Officer Assistant (Contract to Close)
- Compensation
- Not disclosed
- Location
- Las Vegas, Nevada, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Finance
- Posted
Must have
- High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field.
- Active MLO licensing required.
- Ability to manage multiple priorities, strong detail orientation and highly organized.
- Works with a strong sense of urgency and responsiveness.
- Passionate about delivering excellence in customer service.
- Demonstrated patience and professionalism when interacting with both internal and external customers.
- Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
- Strong verbal and written communication skills. Basic math skills.
- Ethical, with a commitment to company values.
- Travel: 0%
- Physical: Work is primarily sedentary; mobility in an office setting.
- Manual Dexterity: Frequent use of computer keyboard and mouse.
- Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpre
- Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpre
Full description
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Contract to Close duties.
Essential Functions
Contract to Close duties:
- Monitor key dates related to loan transactions and respond accordingly.
- Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
- Manage assigned originator's database; tracking active loan(s) and entering data as needed.
- Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.
- Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.
- Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
- Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
- Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer.
- Provide any necessary assistance through production and underwriting process.
- Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.
- Answer customer inquiries related to active loan, and/or loan application status.
Additional common duties:
- Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
- Pricing loan in accordance with Guild’s policies and communicating fees to operations team.
- Quoting rates and making commitments regarding locking to customer.
- Maintain referral source relationships through quick response time and excellent custom service.