Local IT Support Specialist - UK & Ireland
- Compensation
- Not disclosed
- Location
- Hemel Hempstead GB-HRT, United Kingdom | N/A
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Nice to have
- • Bachelor’s degree in information technology or a related discipline.
- • ITIL Foundation certification or practical knowledge of ITIL principles and service-management best practices.
- • Experience supporting Apple devices, smartphones and mobile-device-management environments.
- • Understanding of networking fundamentals, including TCP/IP, LAN, WAN, Wi-Fi and basic connectivity troubleshooting.
- • Experience of using ServiceNow.
- • Experience supporting collaboration and video-conferencing technologies, including Microsoft Teams, Zoom and Logitech meeting-room solutions.
- • Experience supporting device deployment, hardware refresh, and IT asset-management activities.
- • Experience working within a global, regulated or security-conscious corporate environment.
- What Success Looks Like
- Success in this role means providing employees with responsive, professional and dependable IT support while taking ownership of issues through to resolution. The successful Local IT Support Specialis
- • Employees receive timely and effective support, with clear communication throughout the resolution process.
- • Incidents and service requests are appropriately prioritised, documented and resolved within agreed service levels.
- • Local onsite technology, meeting-room systems and other supported IT services remain reliable and well maintained.
- • Employee onboarding, offboarding and device-deployment activities are completed accurately and efficiently.
- • IT asset and inventory information is maintained accurately.
- • Technical documentation and knowledge-base content remains useful, accurate and current.
- • Issues requiring specialist expertise are effectively coordinated and escalated to the appropriate regional or Global IT teams.
- • IT activities are performed in accordance with Boston Scientific policies, security standards and regulatory requirements.
- • Employees experience IT as a professional, approachable and reliable business partner.
- Learn more about our benefits here => EMEA
- - #LI-Onsite
- We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s
- Requisition ID: 635789
- Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advanc
Full description
**Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.
**We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.
Local IT Support Specialist – UK & IrelandRole Overview
The Local IT Support Specialist is responsible for delivering high-quality first- and second-line IT support to Boston Scientific employees across the UK&I, including employees based at the Hemel Hempstead office and those working remotely.
As a key local IT point of contact, the role takes ownership of end-user technology issues through to resolution, providing hands-on support and coordinating with regional and Global IT teams where specialist expertise or escalation is required.
Working as part of the Global IT organisation, the Local IT Support Specialist helps ensure the reliable operation of end-user technology and local IT services while supporting business continuity and a positive employee experience.
The role requires a strong customer-service mindset, effective communication and problem-solving skills, and the ability to work independently while operating within Boston Scientific’s global IT standards, security requirements, and processes.
Key Responsibilities
- Provide first- and second-line IT support to onsite and remote employees across the UK&I, resolving incidents and service requests within agreed service levels.
- Act as a key local IT point of contact, taking ownership of technical issues through to resolution and coordinating with regional and Global IT teams where escalation is required.
- Support end-user computing environments, including laptops, mobile devices and standard corporate applications such as Windows 11, Microsoft 365, and Microsoft Authenticator.
- Manage, prioritise, and maintain accurate records of incidents and service requests using ServiceNow.
- Support employee onboarding and offboarding activities, including device preparation and deployment, user provisioning, and basic technology guidance.
- Maintain and support local IT services and infrastructure, including meeting-room technology, printers, and network connectivity, working with Global IT teams where appropriate.
- Support collaboration and video-conferencing technologies, including Microsoft Teams, Zoom and Logitech meeting-room solutions.
- Contribute to the management of the IT asset lifecycle, including hardware deployment, refresh activities, inventory tracking, and appropriate disposal processes.