Loo-Sha Inc. - Special Projects & Operations Associate (Los Angeles, CA)
Design, launch, and manage LOO-SHA's Beauty Club ambassador program, blending program design, operations, and on-the-ground execution to bring inclusive beauty experiences to students, beauty professionals, and content creators.
- Compensation
- $60K–$100K / mo
- Location
- Not listed
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Not specified
- Posted
Must have
- 2–4 years of experience in operations, campus programs, community building, field marketing, or brand ambassador management (startup, beauty, or youth‑focused experience a plus).
- Strong project management skills with the ability to build and refine processes, juggle multiple projects, and hit deadlines with minimal supervision.
- Experience coordinating events or activations (on campus, in retail, or in community spaces), including logistics and vendor/partner management.
- Comfortable working with students and young adults; understands campus culture, student organizations, and the role of social media in shaping trends.
- Excellent written and verbal communication skills; able to create clear instructions, playbooks, and templates for ambassadors.
- Data‑curious and comfortable tracking KPIs, collecting feedback, and turning insights into action.
- Passion for inclusive, intersectional beauty and improving access to quality beauty products and experiences in “beauty deserts” and underserved communities.
Full description
Special Projects & Operations Associate, Beauty Club Ambassador Program
Position: Special Projects & Operations Associate
Location: Hybrid / Flexible
Reports To: CEO/COO
Role Overview
The Special Projects & Operations Associate will design, launch, and manage our Beauty Club ambassador program—a community of students, beauty professionals, and content creators who introduce LOO‑SHA to their campuses, clients, and social circles through content, events, and activations. This role blends program design, operations, and on‑the‑ground execution, ensuring ambassadors across these three communities are recruited, trained, supported, and empowered to bring inclusive beauty experiences to the people they serve
You will work closely with the founder and cross‑functional partners (marketing, partnerships, and product) to build workflows, playbooks, and processes that can scale across multiple campuses and cities.
Key ResponsibilitiesProgram Design & Strategy
- Design the Beauty Club ambassador program structure (tiers, benefits, expectations, incentives) aligned with LOO‑SHA’s mission of intersectional, inclusive beauty.
- Develop clear goals and KPIs for ambassador impact, including engagement, event participation, and product/brand awareness on campus and online.
- Create program materials such as ambassador handbooks, FAQs, outreach templates, and activation guides.
- Design the operational infrastructure to launch and support Beauty Club chapters on campuses, including chapter guidelines, officer roles, application processes, and brand standards.
- Develop starter toolkits and playbooks that make it easy for new chapters to get up and running with meetings, events, and social media presence, while staying aligned with LOO‑SHA’s mission and visual identity.
Outreach, Recruitment & Onboarding
- Build and manage a recruitment pipeline of student and community ambassadors, with a focus on diverse colleges, universities, and youth‑centric communities.
- Partner with student organizations, campus departments, and local community groups to identify and recruit potential ambassadors.
- Own the onboarding process: applications, interviews or screenings, selection, onboarding sessions, and initial training.
- Develop and facilitate virtual and in‑person onboarding experiences that educate ambassadors on LOO‑SHA’s product offerings, intersectionality, and brand values.
Operations & Workflow Management
- Build and maintain operational workflows for ambassador communications, task assignments, reporting, and performance tracking using project management and CRM tools.