Loss Prevention Agent - Store 1534 - West Hunting Park

GENERAL PURPOSE

The Loss Prevention Specialist works in partnership with the Sr. Area Loss Prevention Manager, Ross Investigative & Safety Center and store leadership team to mitigate external theft and fraud in stores by providing service to customers demonstrating the intent to cause loss or commit fraud and coordinating with law enforcement to resolve external theft incidents and trespass known theft subjects from stores.

ESSENTIAL FUNCTIONS

Mitigating Theft & Fraud

• Partners with Sr. ALPM and RISC to monitor store and corporate level reporting to identify possible external theft activity and trends in store

• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity

• Identifies and provides service to customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud

• Identifies theft indicators and utilizes intelligence to validate external theft incidents

• Reports and providessupporting evidence of external theft incidents to local law enforcement agencies

• Responsible for coordinating with law enforcement to resolve external theft incidents with prior approval

Maintaining a Safe & Secure Environment

• Partners with local law enforcement to respond to safety and security incidents

• Practices safe behaviors when interacting with customers and associates

• Alerts management to safety hazards and risks observed (i.e. blocked emergency exits, blocked electrical panels, etc.)

• Responsible for coordinating with law enforcement to issue and enforce trespasses with prior approval

Minimizing Operational Shortage

• Alerts management to observed operational gaps driving external theft (i.e. fitting room, front end, building security, etc.)

Developing Great Teams & Partnerships

• Regularly communicates and provides detailed incident recaps to Sr. ALPM, RISC and law enforcement

• Documents detailed narratives and evidence of external theft incidents in company databases

• Builds partnership and collaborates with local law enforcement to resolve external theft cases

• Partners and collaborates with store leadership and operational partners. May include, but not limited to, feedback, conference calls, meetings, store visits, etc.

• Executes other duties as assigned to support Loss Prevention initiatives.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Manages Work Processes

Business Acumen

Plans, Aligns & Prioritizes

Developing Talent

Collaboration

Leading by Example

Communication

Ensures Accountability & Execution

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
Ability to collaborate effectively with internal and external partners including law enforcement
Strong writtenand oral communication skills
Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
Excellent customer service skills
Demonstrated ability to effectively problem solve with the proper sense of urgency
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required
Ability to make quality judgment in little to no response time
Experience in Loss prevention, security, or retail preferred
Candidates with current and valid security guard registration card preferred
Successful completion of Loss Prevention Specialist training, as applicable, can act as an advantage

EDUCATION / CERTIFICATIONS

High School diploma or equivalent education; Four-year degree or equivalent preferred

PHYSICAL REQUIREMENTS

Sitting, standing, walking, hearing, talking on telephone, attending in-person meetings, typing, and working with paper/files

Consistent timeliness and regular attendance

Vision: ability to see information in print and/or electronically

SUPERVISORY RESPONSIBILITIES

None

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe thatit is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.