Lenovo PCCW Solutions
[LPS] Desktop Engineer (Scientific Officer) - Contract
Contract L2 desktop/endpoint support role at Lenovo PCCW Solutions: troubleshooting scientific IT hardware and software (Windows, macOS, Linux laptops, mobile devices, printers, VPN, M365 apps), managing device/software asset lifecycle, ServiceNow ticketing, and running POCs and small IT projects. Requires 3+ years in endpoint support.
- Compensation
- Not disclosed
- Location
- Singapore River, Central Region
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum 3 years of experience in endpoint support and project handling
- Strong hands-on technical support experience in Windows/Linux/Mac OS/iPad environments
- Good understanding of Active Directory, GPO, Intune, MAM, MDM systems
- Excellent problem-solving skills in a multi-tasking, fast-paced and complex work environment
- Ability to work as a team and independently with minimum supervision
Nice to have
- Strong communication and writing skills
Full description
Role Summary:
Scientific IT Officer (SITO) is responsible for the daily IT support and long-term strategic management of technology-related hardware and software within the organisation.
The candidate will be involved in project activities such as evaluating and recommending suitable technology and solutions, conducting Proofs-of-Concept (POCs), and coordinating projects from ideation through to completion.
Key Responsibilities:
- Provide L2 desktop support and troubleshoot scientific IT hardware and software issues, including laptops, desktops, mobile devices, printers, and VPN issues.
- Assist in the scientific hardware and software, Windows, Mac OS, Linux OS installation, imaging, upgrades, technical refresh, troubleshooting, backup and software deployment.
- Troubleshoot M365, Outlook, MS Teams, One Drive, SharePoint and Microsoft office applications Word, Excel, PowerPoint.
- Provide technical support in troubleshooting, diagnosing, and resolving end-user incidents, requests and problems through desktop support services and remote support, where appropriate.
- Responsible for users and devices onboarding, offboarding, Tech refresh, OS patching and upgrading.
- Ensure hardware and software asset records are maintained properly and perform year end wall to wall inventory checks.
- Document detailed notes, promptly update comments in the ticketing system (ServiceNow) and provide accurate and timely customer updates.
- Ensure tickets are created/updated in ServiceNow, and issues are resolved on time to meet the defined SLA.
- Determine root causes and create corrective action plans.
- Create standard operating procedures (SOPs), documentations and update existing SOPs and technical documents for specialized technical support.
- Ability to multi-task and handle daily operations while providing regular status updates to the Team lead.
- Plan, deploy and track scientific IT hardware assets and/or software licenses while making sure they comply with vendor contracts/licensing terms.
- Responsible for managing the entire lifecycle and technical support of scientific IT hardware and software assets, models from procurement to decommissioning.
- Asset Sighting Role: Verify Scientific IT software assets with licensing contracts and inventory checks on Scientific IT hardware assets, including initiating re-tracking and corrective actions.
- Project management role: Taking ownership of an end point project or assisting the project manager to coordinate with different stakeholders, ensuring smooth completion of projects with proper documentation.