LTC Pharmacy Technician | Order Entry - Mid Shift - Remote

Job description

Texas based LTC Pharmacy is seeking a Full-Time Pharmacy Technician to become a part of our Pharmacy team!

We are seeking a dedicated Pharmacy Technician who thrives in a fast-paced, high-volume environment with minimal supervision. If you’re driven, detail-oriented, and ready to take initiative while juggling multiple priorities, we want you on our team.

Schedule:Full Time: Monday thru Friday 1 pm - 12 am

• Rotating weekends

*Day(s) off occur during the week when working Saturday / Sunday

*** This position is eligible for shift differential pay

Note: Must be agreeable to a modified schedule during training, regular schedule will resume once training is complete

Responsibilities:

• Triage incoming Rx orders.

• Accurately enter Rx orders according to pharmacy workflow and delivery cut-off times.

• Process refills as requested.

• Process 3rd party claims adjudication (insurance claims rejections).

• Coordinate and triage all pharmacy inquiries (i.e. phone, fax, correspondence, electronic media) and resolve all customer issues; ensuring accurate information is provided.

• Outreach to Retail Pharmacies and delivery service to coordinate filling of medications in between scheduled pharmacy deliveries.

• Resolve customer complaints in a timely, accurate and professional manner.

• Provide customers with resources or additional information.

• Navigate across multiple computer systems to respond to questions from external and/or internal partners.

• Constantly meet established productivity requirements, schedule adherence and quality standards.

• Handle incoming and outgoing calls related to prescription orders, refills, and patient inquiries.

• Verify and input prescription information accurately into the pharmacy system.

• Assist patients and healthcare providers with medication-related questions and provide clear, professional guidance.

• Work closely with pharmacists and other technicians to ensure timely and accurate prescription processing.

• Maintain a high level of accuracy when collecting and documenting patient information.

• Monitor order statuses, provide updates, and resolve any issues that may arise with prescriptions or shipments.

• Ensure compliance with all pharmacy laws, regulations, and company policies

• Maintain patient confidentiality and adhere to HIPAA regulations.

• Other duties as assigned.

Required Qualifications

• Unblemished TSBP Pharmacy Technician Registration in good standing

• One (1) year of high-volume order entry required

• Experience in Long Term Care pharmacy

• Must be able to demonstrate a working knowledge of a PC and be able to learn and use new software

Preferred Qualifications

• Experience with Framework, Docutrack or ECM preferred

• Remote work

Job Type: Full Time

Benefits:

• 401(k)

• 401(k) matching

• Medical, Dental and Vision

• Short-Term disability

• Critical Illness

• Accident Insurance

• Life Insurance

Education: High school or Equivalent (Preferred)

License/Certification:

• Texas State Board of Pharmacy Registration (Required)

• Driver's License (Preferred)

Work Location: Remote