Lube Assistant Manager

Summary:

The Lube Assistant Manager is responsible for assisting and supporting the Lube Manager with day-to-day operations to ensure the car care center runs smoothly. This role includes providing a Guest Ready experience along with guidance and direction to team members while maintaining a high standard of service.

Supervisory Responsibilities:

• Support the Lube Manager with recruiting, interviewing, hiring & training new team members.

• Oversee the daily workflow & operations of the department/store.

• Support the Lube Manager in managing a team of technicians to ensure that proper lube services are provided efficiently and safely.

• Offer continuous leadership and coaching to team members, routinely shaping positive & constructive feedback to help support the team’s success.

• Provides the Lube Manager input & support when handling discipline and coaching team members in accordance with Company policy.

Essential Duties & Responsibilities:

· Support day-to-day lube operations to ensure a smooth delivery service.

· Maintain service quality by ensuring service times are at expected levels and established operational procedures are enforced.

· Demonstrate a full working knowledge of all equipment and services.

· Greets and assists Guests, addressing their service needs and ensuring a high level of guest satisfaction.

· Order supplies and products when necessary.

· Respond to Guest inquiries and seek guidance from Lube Manager or District Manager as appropriate.

· Oversee cleanliness, safety & security of car care center.

· Properly document and report property damage, Guest & team member incidents or injuries.

· Oversee routine maintenance on vehicle services.

· Operate automotive service tools and equipment safely.

· Complete preventative maintenance and ensure proper functioning of service equipment.

· Adhere to safety standards and Company policies during all service operations.

· Support and facilitate organizational changes, continuous improvement and communication.

· Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and models desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountability for all responsibilities.

· Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.

· Possess a service mindset; strive to achieve experiences worth repeating.

· Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).

· Perform other duties as assigned.

Required Skills & Abilities:

• Excellent Guest service skills with the ability to communicate with Guests professionally and courteously, addressing their needs and offering additional services.

· Effective attention to detail and strong problem-solving skills, strong conflict resolution skills; self-concept and ability to make decisions.

· Strong written and verbal communication skills with the ability to explain services to Guests.

· Excellent organizational and time management skills.

· Excellent interpersonal and leadership skills.

• Ability to work efficiently and follow directions in a team-oriented environment.

· Act with integrity and professionalism.

· Ability to safely operate automotive service tools and equipment safely.

· Ability to safely identify mechanical issues.

· Experience managing others preferred but not required.

· Satisfactory completion of required True Brand training.

· General knowledge of basic computer operations & software.

· Support and facilitate organizational changes, continuous improvement and communication.

· Irregular hours and weekends will be required according to the needs of the business.

• Available to work weekends or holidays according to the needs of the business hours.

Education & Experience:

• High School diploma or equivalent;

· Prior experience in an automotive service or maintenance role is preferred but not required.

· Willingness to complete True Brand training and certification

Physical Requirements:

· Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard.

· Lifting Requirements: Lift/pull up to 75 lbs. daily.

· Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, and machinery.

· Cognitive Requirements: Basic reading, writing and math skills. Basic speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions.

· Vision Requirements: General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.

· Noise Levels: Loud (>85dB) noise levels.

· Repetitive Motion(s): Regularly & repetitively use both feet and both hands.

· Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, working with mechanical parts and machinery including machinery that contains moving parts, toxic/caustic chemicals, hot grease, petroleum liquids, concentrated soaps & cleaning solutions, asbestos exposure, outdoor weather conditions, extreme heat/cold, confined areas, pressurized equipment, electrical equipment, vibration, possible flying debris, flashing/strobing lighting and work around vehicles in motion.