Lyric COS Payroll India_Hyd 172127

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Payroll Associate G1L2
Role Summary
The Payroll Associate is responsible for delivering accurate and timely payroll processing services while providing exceptional client support. The role requires strong attention to detail, effective communication skills, and the ability to manage payroll activities within defined service level agreements. The associate will serve as a key point of contact for clients, ensuring payroll transactions are processed accurately and customer inquiries are addressed promptly.
Key Responsibilities
Payroll Processing & Administration
Process end-to-end payroll transactions accurately and within established timelines.
Review and maintain employee payroll records, including:
oNew hires
oTerminations
oLeave of absence transactions
oSalary/wage changes
oEmployee transfers
oDeductions and earnings updates
Ensure payroll inputs are validated and processed according to client requirements and payroll calendars.
Perform payroll audits and reconciliations to ensure data accuracy and compliance.
Generate payroll reports, analyze results, and identify corrective actions where required.
Maintain payroll system records and support documentation accurately and up to date.
Client Service & Stakeholder Management
Act as the day-to-day contact for assigned clients regarding payroll processing activities.
Respond to client inquiries in a professional and timely manner, ensuring effective issue resolution.
Build strong working relationships with client payroll, HR, and Finance teams.
Follow established service level agreements (SLAs) and deliver a high-quality client experience.
Escalate complex payroll issues appropriately while maintaining ownership through resolution.
Compliance & Controls
Ensure adherence to payroll policies, procedures, and controls.
Support payroll-related compliance activities, including tax filings, banking requirements, wage garnishments, benefits administration, and other statutory obligations.
Apply client-specific payroll policies and procedures consistently.
Reporting & Process Improvement
Run standard and customized payroll reports.
Analyze payroll data, identify discrepancies, and implement corrective actions.
Contribute to process improvements that enhance efficiency, accuracy, and client satisfaction.
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Qualifications
Education
Graduate in any discipline or equivalent qualification.
Experience
Experience in payroll processing, customer service, shared services, or operations is preferred.
Knowledge of US Payroll and related legislation will be an added advantage.
Experience working in a deadline-driven environment is desirable.
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Required Skills & Competencies
Technical Skills
Strong proficiency in Microsoft Excel and Outlook.
Ability to analyze payroll data and reports with a high degree of accuracy.
Understanding of payroll processes and systems preferred.
Well versed with Copilot and AI platforms are an additional advantage
Professional Skills
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Customer-focused mindset with strong stakeholder management skills.
Ability to multitask and manage competing priorities effectively.
Strong time management skills with the ability to meet deadlines consistently.
Results-oriented with a high level of attention to detail.
Flexible, collaborative, and supportive team player.
Ability to work independently while maintaining high service standards.
Work Flexibility
Willingness to work in US shift hours as required by business needs.
Ability to adapt to changing priorities and client requirements.
Working from Office minimum 60% of the week
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Success Profile
The ideal candidate demonstrates a strong commitment to accuracy, client service excellence, and continuous i ##LI-DNI