Mainframe Production Support Engineer

Mainframe production support

Payments exp is added advantage

Experience : 5+ years

Immediate Joiners

Work in Shifts

Walk-In drive on Saturday at Hyderabad / Pune Office

Job Summary:

We are looking for a skilled Mainframe Production Support Engineer to provide L2/L3 support for critical enterprise applications running on IBM Mainframe environments. The ideal candidate should have hands-on experience in incident management, batch monitoring, job scheduling, troubleshooting production issues, and ensuring high availability of business-critical systems.

Key Responsibilities:

• Provide 24x7 production support for mainframe applications and infrastructure.

• Monitor and manage batch jobs, schedulers, and production workflows.

• Investigate and resolve production incidents, abends, and job failures.

• Perform root cause analysis (RCA) and implement preventive measures.

• Coordinate with development, infrastructure, and business teams for issue resolution.

• Handle service requests, change requests, and problem management activities.

• Ensure adherence to SLA, incident response, and escalation procedures.

• Participate in release and deployment activities during maintenance windows.

• Prepare operational documentation, runbooks, and support reports.

• Support performance tuning and system optimization initiatives.

Technical Skills Required:Mainframe Technologies:

• IBM z/OS

• JCL (Job Control Language)

• COBOL

• CICS

• DB2

• VSAM

• TSO/ISPF

Scheduling & Monitoring:

• Control-M / CA7 / Tivoli Workload Scheduler

• Batch job monitoring

• File transfer monitoring

Support & Troubleshooting:

• Abend analysis

• SMF logs and spool analysis

• Incident management tools (ServiceNow, Remedy, etc.)

• Production issue triaging and escalation handling

Required Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• 5 8 years of experience in Mainframe Production Support.

• Strong analytical and troubleshooting skills.

• Good understanding of ITIL processes (Incident, Problem, Change Management).

• Excellent communication and stakeholder management skills.

• Ability to work in rotational shifts and support critical production environments.

Preferred Skills:

• Experience in Banking / Financial Services domain.

• Exposure to automation and scripting.

• Knowledge of MQ, FTP, and file transmission processes.

• Experience in handling high-volume batch processing environments.

Key Competencies:

• Incident Management

• Problem Solving

• Production Stability

• SLA Management

• Team Collaboration

• Customer Focus

• Attention to Detail