Mainframe Support Engineer

Technical Skills

• VS COBOL II, JCL, CICS, IMS .
• CA7 Scheduler, File Manager, MQ Series, REXX
• Mainframe application support and maintenance

Key Responsibilities

• Provide day-to-day application support, maintenance, and enhancements.
• Handle Incident, Problem, Change, and Risk Management following ITIL processes.
• Troubleshoot, analyze root causes, and resolve production issues.
• Perform debugging, impact analysis, and application performance optimization.
• Support software upgrades, database changes, and infrastructure upgrades.
• Coordinate with business teams, SMEs, vendors, and hosting providers.
• Ensure application stability, quality, and responsiveness.
• Participate in release, change, and project-related activities.
• Maintain code quality and identify improvement opportunities.

Requirements

• 5+ years of relevant Mainframe/Application Support experience.
• Strong understanding of COBOL, JCL, CICS, MQ Series, and scheduling tools.
• Experience in production support and ITIL-based service management.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently in a fast-paced environment and collaborate with multiple stakeholders.

Competencies

• Incident & Problem Management
• Root Cause Analysis
• Decision Making
• Analytical Thinking
• Team Collaboration
• Customer Focus
• Ownership & Accountability