Manager, Applications DevOps
Leads application support and production operations at an asset management firm in Kuala Lumpur, managing a team of support and DevOps engineers while overseeing incident management, user access governance, and audit readiness. Drives automation and AI-assisted tooling (e.g., Copilot) across AWS, hybrid cloud, SQL databases, and ETL/integration pipelines.
- Compensation
- Not disclosed
- Location
- Kuala Lumpur, Malaysia
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- Bachelor's Degree in Computer Science, IT, Information Systems, Software Engineering, or related discipline
- Minimum 8 years in Application Support, Production Support, DevOps, or IT Operations
- Minimum 3 years of people management experience leading technical teams
- Proven experience managing incident response, service operations, and production environments
- Strong experience in stakeholder management and business engagement
- Experience managing support engineers across varying levels of seniority
- Hands-on experience with access governance, audit support, compliance reviews, and operational controls
- Experience supporting cloud-based, on-premise, and hybrid technology environments
- Experience managing APIs, integrations, ETL processes, batch operations, and enterprise applications
- Demonstrated success using AI-enabled tools to improve operational efficiency
- ITIL Framework and best practices
- AWS (primary cloud)
- Microsoft 365
- Databases: Microsoft SQL Server, MySQL, Oracle Database, Snowflake
- Integration & data platforms: SSIS, Microsoft Fabric, Matillion, Talend, REST APIs
- Tools: ClickUp, Jira, ServiceNow, GitHub, monitoring and log analytics tools
- AI-powered monitoring/analytics and workflow automation tools
- Strong people leadership, delegation, prioritization, and workload management
- Coaching, mentoring, and talent development capabilities
- Ability to remain calm and decisive during critical incidents
Nice to have
- Relevant professional certifications
Full description
Lead and manage application support and production operations to ensure system stability, service excellence, operational efficiency, and audit readiness. Oversee incident management, user access governance, stakeholder communication, and support service delivery while leading a team of engineers through effective task delegation, workload management, and performance monitoring. Drive continuous improvement through automation, AI-powered tools, and collaboration with engineering teams to enhance platform reliability and business outcomes.
Key Responsibilities
- Lead, mentor, and manage a team of senior and junior support engineers and DevOps professionals.
- Assign, prioritize, and monitor tasks to ensure clear ownership, accountability, and timely delivery.
- Balance workload effectively across team members based on skills, experience, capacity, and business priorities.
- Conduct daily stand-ups, operational reviews, and progress tracking sessions to ensure visibility of incidents, projects, risks, and deliverables.
- Establish performance standards, coach team members, and develop technical and leadership capabilities within the team.
- Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
- Ensure SLA, OLA, and operational targets are consistently achieved.
2. Production Support & Application Operations
- Lead daily production support operations across business-critical systems and applications.
- Oversee incident triage, prioritization, investigation, escalation, and resolution activities.
- Serve as the primary escalation point for major incidents and critical production issues.
- Ensure timely communication of incidents, maintenance activities, outages, and service restoration updates to stakeholders.
- Coordinate post-incident reviews and drive preventive measures to avoid recurrence.
- Monitor system health, application performance, integrations, and operational risks.
3. DevOps & Operational Excellence
- Drive DevOps best practices across application support and operational teams.
- Collaborate with engineering teams to improve deployment processes, release management, monitoring, and automation capabilities.
- Identify opportunities to automate repetitive operational tasks and support processes.
- Promote reliability engineering practices that improve system resilience, availability, and scalability.
- Establish operational standards, support frameworks, and governance controls.