Manager - Cloud & Security Customer Service Operations

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Manage and administer Microsoft 365 identity services and Azure Entra ID

• Administer users, groups, roles, and conditional access policies in Entra ID

• Should have a good experience in troubleshooting issues of M365-AD, Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO and MDM Issues, SMTP Relay, DNS, AD Connect Sync, Scripting (PowerShell)

• Implement and maintain identity protection and multi-factor authentication (MFA)

• Create, register, and configure applications in Azure Entra ID

• Manage app permissions, client secrets, certificates, and API scopes

• Integrate third-party and internal applications using SAML, OAuth2.0, and OpenID Connect

• Implement and monitor Conditional Access policies and access governance

• Maintain role-based access control (RBAC), dynamic groups, and self-service capabilities

• Review and manage enterprise applications and service principals

• Conduct periodic access reviews and identity lifecycle operations

• Install, configure, and monitor Azure AD Connect for hybrid identity

• Troubleshoot synchronization issues, sign-in problems, and service connectivity

• Implement OU filtering and scoping in AD Connect

• Administrative Exchange Online, SharePoint Online, Teams, OneDrive from an identity perspective

• Handle license assignments, user provisioning, and service access

• Enforce compliance configurations like data loss prevention (DLP) and retention policies

• Monitor service health, sign-in logs, audit logs, and usage reports

• Respond to security alerts and incidents related to identity and access

• Generate reports for usage, access, and compliance using PowerShell and Microsoft Graph API

• Develop PowerShell scripts for automation, provisioning, and bulk management

• Support audits by providing accurate and up-to-date identity and access documentation

• Collaborate with security and application teams to align configurations with policies and security posture

• Knowledge of security and compliance features such as data loss prevention, retention policies, audit logs, and secure score

• Experience with Microsoft Purview Compliance Portal for managing data lifecycle and regulatory compliance

• Proficiency in configuring and managing eDiscovery cases, holds, and content searches