Manager, Creative Operations - Too Faced Cosmetics

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

POSITION SUMMARY:

The Manager, Global Creative Operations will partner with the Executive Director, Global Creative Operations to support and drive the workflow, communication, and execution of global creative programs across Creative, cross-functional, and regional teams. This role is responsible for managing key creative operations processes from briefing through creative development, shoot and post-production, and final asset delivery.
This position will oversee the creative operations workflow for New Product Launches, Commercial Innovation and Special Projects. The ideal candidate is highly organized, solutions-oriented, collaborative, and comfortable managing complex timelines, multiple stakeholders, and fast-moving creative priorities in a beauty or creative environment.

PRINCIPAL ACCOUNTABILITIES:

Creative Operations & Program Management

• Manage the New Product Launch, Commercial Innovation and Special Projects workstreams, ensuring key milestones, deliverables, and timelines are clearly tracked, resourced and communicated using project trackers and wrike.
• Serve as the Creative point of contact for Creative Design, Marketing and Packaging Teams.
• Partner with the Creative and Packaging teams to manage workload, timelines, priorities, and weekly status updates, including meetings with Marketing and the Creative Director.
• Attend weekly marketing and packaging cross-functional meetings and provide project updates for leadership packaging meetings.
• Manage end-to-end creative programs from briefing through final asset delivery.
• Continuously maintain and update creative status reports, project trackers, and key timeline documents.
• Create, update, and maintain project timelines in Wrike for all seasonal programs to ensure teams are tracking toward major milestones.
• Clearly communicate timeline updates, project status, risks, and escalations to cross-functional and regional partners.

Briefing & Cross-Functional Partnership

• Maintain a strong understanding of the brand marketing calendar, including when briefs are due and how timelines impact creative execution.
• Partner with Marketing to drive timing and review briefs to ensure strategy, objectives, and required content are clear before Creative teams are briefed.
• For priority programs, partner with Creative and cross-functional teams to support concept development and 360 ideation, with Executive Director support as needed.
• Work closely with Creative teams to resource and ensure project priorities, marketing objectives, deliverables, and timing implications are clearly understood.
• Partner with cross-functional teams to receive creative requests and facilitate effective communication from brief through asset delivery.
• Ensure regional and cross-functional feedback and inputs are captured and integrated throughout the creative development process.

Shoot & Production Management

• Manage pre-production and shoot preparation in partnership with content Production.
• Build and maintain shot lists in partnership with Art Directors for assigned programs.
• Partner with Content Production, Creative, Marketing, and cross-functional teams to ensure shoot needs, deliverables, and timelines are aligned.
• Partner with Content Product to manage post-production timelines and communicate asset delivery expectations to Creative and cross-functional teams.
• Partner with Production to develop or recalibrate timelines as needed, ensuring updates are continuously communicated to cross-functional teams and regional partners.

Asset Delivery & Issue Resolution

• Manage creative and cross-functional teams through asset delivery milestones.
• Monitor asset timing, identify potential delays, and proactively communicate risks.
• Provide solution-oriented next steps when assets are delayed or deadlines may be missed.
• Ensure final deliverables are completed accurately, on time, and aligned with brand and business needs.

POSITION REQUIREMENTS:

• 5+ years of relevant experience in a creative, beauty, fashion, retail, or consumer goods environment.
• Strong organizational and project management skills, with the ability to manage complex 360 programs across multiple creative channels.
• Experience managing timelines, trackers, workflow tools, and cross-functional project communication.
• Strong understanding of creative development, production, post-production, and asset delivery processes.
• Ability to self-manage time, work independently, and partner effectively with teams under tight deadlines.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience using project management platforms such as Wrike preferred.
• Ability to build strong working relationships with Creative, Marketing, Product Development, Packaging, Global Supply Chain, regional teams, and external partners.

Key Competencies

• Highly organized and detail-oriented
• Strong project management and timeline ownership
• Clear and proactive communicator
• Collaborative and cross-functional partner
• Solutions-oriented and calm under pressure
• Strong sense of urgency and accountability
• Ability to manage competing priorities
• Creative operations mindset
• Strong follow-through from brief to delivery
• Flexible and adaptable in a fast-paced environment

Pay Range:

The anticipated base salary range for this position is$87,550.00 to $143,800.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law

Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.