Henkel
Manager Customer Service Experience Center of Excellence
- Compensation
- Not disclosed
- Location
- Petaling Jaya, MY
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Full description
About this Position We are looking for an experienced leader to drive customer service excellence, manage critical supply chain escalations, and lead a high-performing team. You will work closely with customers and cross-functional stakeholders to ensure service delivery, customer satisfaction, and continuous improvement. What you´ll do Lead and develop the CSX team to achieve service and performance targets. Manage critical supply escalations and drive timely resolution. Build strong relationships with customers and key stakeholders. Monitor KPIs, dashboards, and CRM performance. Lead DELCON and CAPA review processes. Drive customer-centric initiatives and continuous improvement projects.